Customer Service Representative

ZipRecruiter; Polegate; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Services Executive to join an established global team in Polegate. This hybrid role requires providing exceptional customer service, managing requests efficiently, and supporting engineers in the field. Strong Excel skills and a full clean driving license are essential. The position offers a salary of £24,000 - £25,500 with Monday to Friday working hours.

Qualifications

• Advanced admin background preferred.
• Experience in customer service roles.
• Ability to work towards KPIs and company goals.

Responsibilities

• Provide excellent customer service at all times.
• Accurately input information into the service management system.
• Raise customer quotes and obtain purchase orders for chargeable jobs.
• Monitor job progress to meet service level agreements.
• Provide phone support to engineers in the field.
• Schedule and allocate engineer’s work efficiently.
• Maintain constant feedback with the team leader.

Skills

Full clean driving license

Strong Excel skills

Excellent customer service skills

Job description

Job Description

Customer Services Executive

Hybrid – Office based in Polegate (hybrid working will be offered once fully trained)

Salary: £24,000 - £25,500

Permanent position

Monday – Friday – 37.5 hrs per week (either 8:30 – 5:00 or 9:00 – 5:30 shift)

Atlas Recruitment Group is currently recruiting for an experienced Customer Services Executive with an advanced admin background to join an established, global professional team. You will provide excellent customer service, manage all requests and issues, and be involved in dispatch.

Responsibilities:

• Provide excellent customer service at all times.
• Accurately input information into the service management system.
• Raise customer quotes and obtain purchase orders for chargeable jobs.
• Monitor job progress to meet service level agreements.
• Provide phone support to engineers in the field.
• Work towards departmental KPIs and company goals.
• Comply with company procedures (ISO).
• Log information into external customer portals as required.
• Manage all mailboxes effectively.
• Schedule and allocate engineer’s work efficiently, ensuring the correct skill levels are used and H&S policies are followed.
• Arrange travel and hotel accommodations, controlling costs.
• Raise job numbers for service installs and future work, updating the company database.
• Keep spreadsheets updated with machine details and address changes.
• Communicate work schedules to engineers for the upcoming week.
• Maintain constant feedback with the team leader to ensure effective scheduling and issue resolution.

Key Skills:

• Full clean driving license
• Strong Excel skills
• Excellent customer service skills