Customer Service Representative

www.findapprenticeship.service.gov.uk - Jobboard; Peterlee; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading customer service provider in Peterlee is seeking a Customer Service Advisor to join their team. This role involves being the first point of contact for customers in a high-volume environment, providing exceptional service consistently. The position offers competitive starting salaries, extensive benefits, and a supportive working culture.

Benefits

23 days of holiday plus bank holidays

Paid day to volunteer for charity

Healthcare Cash Plan

Contributory workplace pension scheme

Discounted shares in the company

Cycle to Work Scheme

Life insurance coverage

Exclusive discounts on everyday purchases

Responsibilities

• Serve as the first point of contact for customers in a busy contact center.
• Deliver exceptional service to all customers on the first attempt.
• Work in a performance-driven environment.

Skills

Excellent customer service skills

Excellent communication skills both written and verbal

A clear and professional phone manner

Strong attention to detail

Proficient in Microsoft Office and IT

Ability to multi-task in a fast-paced environment

Job description

We're currently recruiting Customer Service Advisors to join our Team at Peterlee.

Are you working evenings and/or weekends? Stuck on a salary that doesn't go anywhere? Receiving standard benefits? Nothing about Copart is standard. We offer 8am - 5pm working Monday to Friday, starting salary at £26,208 and based on performance, this can increase to £28,208.

We see Copart as a family and as a supportive network we work together to strive for greatness in a forever changing environment, but not forgetting to enjoy the journey.

As a Customer Service Advisor will be first point of contact to our customers in a busy, high volume and performance driven contact centre environment. You will play a key role in delivering exceptional service to all our customers first time, every time!

What do we need from you:

• Excellent customer service skills
• Excellent communication skills both written and verbal
• A clear and professional phone manner
• Strong attention to detail
• Proficient in Microsoft Office and IT in general
• Be able to multi-task in a fast-paced environment

What we offer you in return:

• Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
• Give Back: Receive a paid day to volunteer for a charity of your choice.
• Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
• Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection.
• Your Future: Join our contributory workplace pension scheme for financial security.
• Investment: Purchase shares in our global company at a discounted rate.
• Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
• Life Assurance: Enjoy peace of mind with our life insurance coverage.
• Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.
• Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.

Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.