Customer Service Representative

William Hill; Paisley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A retail betting company in Paisley is looking for individuals passionate about customer service to join their team. The role involves welcoming customers, assisting with bets, and supporting shop operations. With both full and part-time hours available, this position offers competitive benefits including annual pay reviews, paid time off for birthdays, and opportunities for career growth.

Benefits

Annual Pay Review & Bonus Scheme

28 days holiday annually (pro rata)

Paid birthday day off

Subsidised travel

Pension plan

Sharesave Scheme

Perks and discounts

Training and development

Cycle to Work

Qualifications

• Age 18+ (legal requirement).
• Passion for delivering excellent customer service.
• Strong interpersonal and empathy skills to engage with diverse customers.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with customers and providing excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening/closing activities as required.

Skills

Customer service

Interpersonal skills

Empathy

Job description

Social network you want to login/join with:

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Client:

William Hill

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c95d4f896600

Job Views:

7

Posted:

31.07.2025

Expiry Date:

14.09.2025

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Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. You’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated because by investing in you, we’ll raise our game. You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8 am - 10 pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evenings and weekends

What's in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:

• Working hours: We offer both full and part-time hours.
• Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will qualify for a performance bonus.
• Holiday entitlement: 28 days holiday annually (pro rata)
• Paid birthday day off: An extra paid day off for your birthday, to be taken within your birthday month.
• Subsidised travel: Discounted or free Zone 1-6 Oyster card for London-based roles.
• Pension plan: Contributions matched up to 4%.
• Sharesave Scheme: Opportunity to purchase William Hill shares at a discounted price.
• Perks and discounts: Discounts in high street shops, cinemas, holidays, and more.
• Training and development: Opportunities for career growth and internal promotion.
• Cycle to Work: Cost-effective cycling equipment scheme.

What do you need to be successful?

• Age 18+ (legal requirement)
• Passion for delivering excellent customer service
• Strong interpersonal and empathy skills to engage with diverse customers