Customer Service Representative

William Hill; Otley; On-site; GBP 10,000 - 20,000; Full time

Job summary

At William Hill, the retail role isn't just about taking bets; it's about making connections with customers and offering an exceptional betting experience. Employees receive training, support, and a pathway to growth, all while enjoying competitive benefits and a positive work environment.

Benefits

28 days holiday plus an extra paid day off for your birthday.

Quarterly performance bonus.

Pension plan with up to 4% matching.

Discounts in high street shops and cinemas.

Subsidised travel for roles in London.

Career development opportunities.

Qualifications

• Age 18+ (legal requirement).
• Passion for delivering great customer service.
• Strong interpersonal and empathy skills.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Building relationships with customers and providing excellent service.

Skills

Interpersonal skills

Empathy

Customer service

Job description

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Job description

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way!

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evening and weekend work

What do you need to be successful?

• Age 18+ (it’s a legal requirement)
• A passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What's in it for you?

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side:

• Working hours: We’ve a range of full and part-time hours on offer.
• Compensation: We pay the National Living Wage as a minimum, not just to people aged over 25. You can also earn a quarterly performance bonus.
• Holiday entitlement: You’ll be entitled to 28 days holiday, plus an extra paid day off for your birthday.
• Pension plan: We’ll match your pension contributions up to 4%.
• Perks and discounts: Enjoy discounts in high street shops, cinemas, and holidays.
• Subsidised travel: For roles based in London, access to discounted Zone 1-6 Oyster cards for reduced-cost commuting.
• Training and development: We promote from within and support your growth with career development opportunities.