Customer Service Representative

The Nottingham Building Society; Nottingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

A community-focused financial institution in Nottingham is seeking a Savings Customer Ambassador to provide outstanding customer service. This role requires strong communication skills and a desire to support community engagement. No financial services experience needed as training will be provided. The ideal candidate will thrive in a collaborative environment and contribute to customer savings growth while embracing digital solutions.

Benefits

Competitive salary

29 days annual leave plus bank holidays

Flexible and hybrid working options

Annual discretionary bonus scheme

Medicash healthcare scheme

Mental health support resources

Qualifications

• Ability to consistently demonstrate engaging customer service.
• Strong communication skills both face to face, written and via phone/email.
• Highly self-motivated and proactive in approach.
• Digitally confident and open to new ways of working.
• High empathy and desire to do the right thing.
• Financial Services experience is not required.

Responsibilities

• Welcome customers to the branch and support them with transactions.
• Deliver outstanding service in every customer interaction.
• Contribute to the growth and retention of savings.
• Thoroughly understand customer needs and promote relevant services.
• Be a proactive force for good in the community.
• Embrace the digital journey by supporting customers with technology.

Skills

Engaging customer service

Strong communication skills

Self-motivated

Digitally confident

Empathy

Job description

Overview

As a Savings Customer Ambassador at The Nottingham Building Society you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end-to-end customer journey, walking in our customer's shoes and understanding their needs through great conversations and service. Our Savings Customer Ambassadors support the growth and retention of savings through an outstanding customer experience. You will support our Society wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners. You will join a small, collaborative branch at the heart of your local community, and you\'ll be an active force for good striving to do the right thing by your colleagues, customers and the community they serve.

Responsibilities

• Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer first culture
• Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score
• Contribute to the growth and retention of savings balances within your branch and the Network through account opening, retention of maturities, and meaningful conversations
• Thoroughly understand our customer\'s needs and identify opportunities to promote relevant services to our customers to suit their home ownership and financial goals
• Be a proactive force for good at the heart of your local communities by achieving the Network goal
• Embrace the digital journey in our branches supporting our customers with technology and digital services to enhance their overall experience
• Continue to learn and grow by owning your development to support your ongoing development journey and career development

• You will have the ability to consistently demonstrate engaging customer service and deliver outstanding customer experiences
• Strong communication skills both face to face, written and via phone/ email
• Highly self-motivated and proactive in approach
• Digitally confident, open to new ways of working and change resilient
• High empathy with a strong desire to do the right thing for our colleagues, customers and the community
• Financial Services experience is not required for this role, but a proactive and positive attitude is essential to be successful. We will offer full training to support you in your new role with us!

Team and Culture

Maddie Crook, Senior Savings Customer Ambassador, St Albans

What people enjoy about working here

What do you enjoy most about working at Nottingham Building Society?

We know our members in a way that wouldn\'t be possible without our high street presence. I get to be with members through their life journeys, from weddings to their first homes. My favourite is seeing members with savings accounts for kids coming in with their little families.

How has Nottingham Building Society helped your personal and professional development so far?

Nottingham Building Society encourages colleagues to embrace their strengths. I\'m supported in bringing my whole self to work. It\'s where you come for a career, not just a job.

Benefits

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays, holiday purchase scheme (buy up to 5 days per year) and enhanced family leave
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations
• Flexible and hybrid working to encourage a work life balance, we want you to be at your best inside and outside of work
• A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers
• A strong sustainability agenda - we\'re continually finding new ways to be kinder to the environment by reducing our carbon footprint
• We\'re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you
• Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders

Diversity and Inclusion

Embracing Diversity Together: We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

We are a mutual, which means we don\'t have shareholders. Instead, we\'re owned by our members and use our money to do good, investing in our community, responsible causes, and - well, you. So, we\'re always striving to do the right thing for our team, communities and members.

Note: Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying for this role, please contact [email protected]