Customer Service Representative

Gallagher; Northampton; On-site; GBP 24,000 - 32,000; Full time

Job summary

A prominent insurance company in Northampton seeks a Customer Service Representative to manage claims and provide exceptional client service. This role offers the ability to work from home after probation, supports career progression with funding for professional qualifications, and provides an attractive benefits package including generous holiday, pension contributions, and more.

Benefits

Minimum of 25 days holiday plus bank holidays

Defined pension contribution scheme

Life insurance coverage

Income protection

Private medical insurance

Employee Stock Purchase plan

Discounted gym membership

Emergency back-up family care

Volunteering days

Access to a discounted voucher portal

Qualifications

• Fast learner with ability to make quick decisions.
• Experience in client communication and relationship building.
• Knowledge of the Highway Code is advantageous.

Responsibilities

• Manage a caseload of claims and ensure swift settlements.
• Communicate effectively with clients and third parties.
• Maintain accurate claims data in the management system.

Skills

Negotiation

Communication

Attention to detail

Customer service

Education

Professional legal qualification or CII

Job description

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Customer Service Representative, Northampton

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Client:

Location:

Northampton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

fe0cf9e707c5

Job Views:

5

Posted:

02.07.2025

Expiry Date:

16.08.2025

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Job Description:

Overview

Are you motivated by helping people and delivering excellent customer service? You’ll be known internally as a Recovery Claims Handler in our in-house law firm, Strata Solicitors. You’ll be responsible for efficiently managing a caseload of claims and delivering exceptional client service. Once you’ve passed your probation period, typically 3-months, you’ll be able to work from home two days per week. Our offices are open between 8am and 6pm, Monday to Friday. You’ll work hours between those times. To support your career progression, we’ll also contribute financially for you to gain your Chartered Institute of Insurance (CII) or a professional legal qualification. How you'll make an impact It’ll be your job to open claims on our case management system and conduct initial enquiries, communicating with third parties and insurers to achieve swift settlement. Consider litigation at the appropriate stage of the claim to avoid delays and act in our client's best interests Respond to all written and phone enquiries clearly, courteously, and promptly Develop relationships with clients by providing a friendly and efficient service Maintain accurate and up-to-date information on our claims system at all times. Adhere to all regulatory requirements About You You’re a fast learner and able to make sound decisions quickly You’ll be able to negotiate and influence people both in writing and over the phone You’ll be confident using the phone to get updates and resolve disputes You work well independently and as part of a team You have attention to detail and can effectively focus on tasks in a fast-paced environment. You take pride and ownership of your work and have a ‘can do’ attitude Knowledge of the Highway Code would be advantageous Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…

Overview

Are you motivated by helping people and delivering excellent customer service? You’ll be known internally as a Recovery Claims Handler in our in-house law firm, Strata Solicitors. You’ll be responsible for efficiently managing a caseload of claims and delivering exceptional client service. Once you’ve passed your probation period, typically 3-months, you’ll be able to work from home two days per week. Our offices are open between 8am and 6pm, Monday to Friday. You’ll work hours between those times. To support your career progression, we’ll also contribute financially for you to gain your Chartered Institute of Insurance (CII) or a professional legal qualification. How you'll make an impact It’ll be your job to open claims on our case management system and conduct initial enquiries, communicating with third parties and insurers to achieve swift settlement. Consider litigation at the appropriate stage of the claim to avoid delays and act in our client's best interests Respond to all written and phone enquiries clearly, courteously, and promptly Develop relationships with clients by providing a friendly and efficient service Maintain accurate and up-to-date information on our claims system at all times. Adhere to all regulatory requirements About You You’re a fast learner and able to make sound decisions quickly You’ll be able to negotiate and influence people both in writing and over the phone You’ll be confident using the phone to get updates and resolve disputes You work well independently and as part of a team You have attention to detail and can effectively focus on tasks in a fast-paced environment. You take pride and ownership of your work and have a ‘can do’ attitude Knowledge of the Highway Code would be advantageous Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…