Customer Service Representative

TN United Kingdom; North Shields; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player in the betting sector is seeking a Customer Service Representative in North Shields. This role is pivotal in creating an exceptional customer experience, where you will engage with clients, process bets, and provide support. With a variety of shifts available and a commitment to employee development, this position offers a dynamic work environment. Employees enjoy competitive pay, bonuses, and a range of benefits, including holiday entitlement and pension contributions. If you thrive in a people-focused role and are passionate about customer service, this opportunity is perfect for you.

Benefits

28 days holiday plus an extra paid day off for your birthday

Quarterly performance bonus

Pension plan with matching contributions

Discounts in high street shops

Subsidised travel

Training and development opportunities

Qualifications

• Passion for delivering great customer service.
• Strong interpersonal and empathy skills.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Building relationships with customers.

Skills

Customer Service

Interpersonal Skills

Empathy

Education

Age 18+

Job description

Social network you want to login/join with:

Customer Service Representative, North Shields

Client:

William Hill

Location:

North Shields, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

Job Reference:

f28b8ace2570

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way!

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evening and weekend work

What do you need to be successful?

• Age 18+ (it’s a legal requirement)
• A passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What's in it for you?

• Working hours: A range of full and part-time hours are available.
• Compensation: We pay at least the National Living Wage, with opportunities for a quarterly performance bonus.
• Holiday entitlement: 28 days holiday plus an extra paid day off for your birthday.
• Pension plan: We’ll match your pension contributions up to 4%.
• Perks and discounts: Enjoy discounts in high street shops, cinemas, and holidays.
• Subsidised travel: For roles in London, access to discounted Zone 1-6 Oyster cards.
• Training and development: Opportunities for career growth through internal promotion and training programs.