Customer Service Representative

Driver Hire Borders; North East, Shotton; On-site; GBP 24,000; Full time

Job summary

A prominent role with Tata Steel in Shotton as a Customer Service Representative, focusing on delivering excellent customer service in a dynamic environment. The position offers a competitive salary, benefits, and opportunities for career growth while serving a diverse client base.

Benefits

Paid holiday

Exclusive online discounts for restaurants and retail

Career progression opportunities

CV advice and dedicated team support

Qualifications

• Strong computer literacy skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Handling customer queries and order entry on internal systems.
• Managing delivery queries and general administrative tasks.
• Working collaboratively in a growing team.

Skills

Communication

Problem-Solving

Teamwork

Tools

Excel

SAP

Job description

Customer Service Representative - Tata Steel, Shotton

Salary: Up to £24,000 per annum
Location: Shotton
Contract Length: 14 months (maternity cover, with potential for a permanent role)
Hours: 37.5 per week, Monday to Friday

Are you a dedicated and customer-focused professional? Do you thrive in a fast-paced environment and enjoy providing practical solutions?

We are looking for a Customer Service Representative to join Tata Steel in Shotton. This role is perfect for someone with strong computer literacy skills and a passion for delivering excellent customer service.

Role Responsibilities:

• Handling customer queries and order entry on internal systems
• Managing delivery queries and general administrative tasks
• Directing customers to the appropriate teams
• Using Excel for data management
• Working collaboratively in a growing team

Essential Requirements:

• Computer literacy (training will be provided on bespoke systems)
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment

Desirable Skills:

• Experience with SAP (preferred but not essential)
• Strong teamwork and dedication to customer service
• Understanding of business protection and practical solutions

Benefits:

• Competitive salary
• Paid holiday
• Exclusive online discounts for restaurants and retail
• Career progression opportunities
• £300 referral bonus
• CV advice and dedicated team support

Interviews:

• Initial interviews via Teams, followed by a short in-person interview

Randstad Business Support is acting as an Employment Business in relation to this vacancy.