Customer Service Representative

William Hill; Newquay; On-site; GBP 18,000 - 24,000; Full time

Job summary

William Hill is seeking a Customer Service Representative in Newquay. The role focuses on providing exceptional service to customers while processing bets and assisting with inquiries. Ideal candidates are passionate about customer service, aged 18 or over, and possess strong interpersonal skills. Benefits include competitive pay, bonuses, and comprehensive advantages to support personal development.

Benefits

28 days holiday plus a paid day off for birthday

Pension plan matching up to 4%

Discounts in shops and cinemas

Subsidised travel for London roles

Training and career development opportunities

Qualifications

• Age 18+ (it’s a legal requirement).
• A passion for delivering great customer service.
• Strong interpersonal and empathy skills.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Building relationships with our customers and providing excellent customer service.

Skills

Customer service

Interpersonal skills

Empathy

Job description

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Customer Service Representative, Newquay

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Client:

William Hill

Location:

Newquay, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ca0cd562c33c

Job Views:

60

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

People don’t just come here to place bets, they come for the experience. You will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. You’ll have support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated!

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evenings and weekends

What do you need to be successful?

• Age 18+ (it’s a legal requirement)
• A passion for delivering great customer service
• Strong interpersonal and empathy skills to engage with customers from all walks of life

What's in it for you?

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side:

• Working hours: Range of full and part-time options.
• Compensation: We pay the National Living Wage as a minimum, plus quarterly performance bonuses.
• Holiday entitlement: 28 days holiday plus an extra paid day off for your birthday.
• Pension plan: We’ll match your pension contributions up to 4%.
• Perks and discounts: Discounts in shops, cinemas, holidays, and more.
• Subsidised travel: Discounted Zone 1-6 Oyster card for London-based roles.
• Training and development: Opportunities for career growth and internal promotion.