Customer Service Representative

Randstad Technologies; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable consultancy firm in Newcastle is seeking Customer Service Advisors for a 6-month contract. You'll be the first point of contact for customers, providing assistance through various channels. Essential skills include customer service experience, problem-solving, and knowledge of FCA regulations. This role offers a competitive pay of £16.50 per hour and is on-site, Monday to Friday.

Qualifications

• Previous experience in a fast-paced call centre or contact centre environment.
• Strong problem-solving skills to manage complex queries.
• Comfortable using customer service systems.

Responsibilities

• Act as the first point of contact for customers across multiple channels.
• Raise and redirect tickets using ServiceNow for IT-related queries.
• Provide accurate information and manage follow-ups.

Skills

Customer service experience

Problem-solving skills

IT literacy

Understanding of FCA rules

Communication skills

Job description

Customer Service Advisor

6-Month Contract | Inside IR35

£16.50 per hour (PAYE)

Location: Newcastle (On-site) - Monday to Friday

A well-established and highly innovative consultancy firm is looking for several Customer Service Advisors to join their team on a contract basis. You will act as the first point of contact for customers, offering assistance through online chat, email, phone, and postal correspondence. The role also involves raising and redirecting tickets using ServiceNow for IT-related queries.

As a Customer Service Advisor, you will be part of a vibrant and dynamic team that shares a passion for delivering exceptional service.

In this role, you'll be supporting a wide range of customer enquiries, guiding them through processes, resolving issues, and ensuring their questions are handled with care and clarity. You'll communicate across multiple channels and be responsible for logging and escalating more technical issues where needed. You'll be expected to provide accurate information, manage follow-ups, and contribute to a smooth, compliant customer journey throughout every interaction.

Essential Skills

• Previous customer service experience in a fast-paced call centre or contact centre environment.
• Strong problem-solving skills and the ability to manage complex queries.
• IT literate and comfortable using customer service systems.
• Solid understanding of FCA rules and regulatory compliance.
• Clear and professional communication skills, both written and verbal

This is a fantastic opportunity to be part of a meaningful and impactful project. To apply, please contact the recruiter or apply directly via this advert.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.