Customer Service Representative

JPL Flavour Technologies; Neston; On-site; GBP 25,000; Full time

Job summary

A growing flavour company in Neston is seeking a Customer Service Representative to coordinate order processing, schedule production, and manage customer communications. The ideal candidate will be well-organised, thrive under pressure, and possess good problem-solving skills. Previous customer service experience is preferred. This position offers a competitive salary, 33 days of holiday, and additional perks including a pension scheme.

Benefits

33 days holiday

Pension Scheme

Employee Assistance Programme

Free onsite parking

Yearly profit related bonus

Qualifications

• Previous experience in a customer service environment preferred.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Book in customer orders accurately and promptly.
• Create and distribute work sheets.
• Manage orders, items, and POs in the systems.
• Respond to customer queries promptly and professionally.

Skills

Organisational skills

Problem-solving ability

Communication skills

Job description

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Job Title: Customer Service Representative

Location: Neston, Cheshire

Salary: £25,000 per annum

Job Type: Permanent, Full Time. Monday to Friday 9.00am to 5.00pm

Who are we?

JPL Flavour Technologies was founded in 2016 and has been continuously growing since! It is one of a few privately owned Flavour companies in the UK and opportunities are rife which can be unusual in this niche industry. Our vision is to stretch the limits of creativity as a modern flavour powerhouse, whilst maintaining the core principles we founded as a family-owned business, #theJPLway.

It is certainly an exciting time to join the team as we continue to heavily invest in our people, new state of the art equipment and a brand new larger local premises to support our thrilling growth plans.

The Role:

We are looking for a motivated, organised individual that is well-suited for a key position within our operations team, responsible for coordinating order processing, production scheduling, delivery logistics, and administrative tasks related to our manufacturing process. In depth training will be provided in-house to familiarise you with our system and to ensure that you are fully prepared for the demands of the role.

Your main responsibilities will include:

• Book in customer orders accurately and promptly
• Create and distribute work sheets
• Enter and manage orders, items, and POs into the relevant systems
• Schedule production and delivery slots
• Email customers with updates and confirmations as needed
• Allocate daily jobs to team members
• Book in and manage deliveries
• Track and chase delivery companies for ETAs or missed deliveries
• Calculate packaging and delivery costs
• Work to supplier lead times when booking production when necessary
• Assist the warehouse manager with production planning
• Communicate with internal teams
• Respond to customer queries promptly and professionally

About You:

We are looking for an outstanding, organised individual who thrives under pressure, has the ability to problem solve and has a thirst to learn new skills.

You will have the following experience (preferred, not essential);

• Previous experience of working in a customer service environment

Why Choose JPL?

• 33 days holiday
• Pension Scheme
• Employee Assistance Programme
• Free onsite parking
• Yearly profit related bonus

Please click APPLY to send your CV for this role.

Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.