Customer Service Representative

William Hill; Musselburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading betting company in Musselburgh is looking for a Customer Service Representative to provide excellent service and support customers in a retail environment. Responsibilities include processing bets, assisting with queries, and promoting safer gambling practices. The ideal candidate will have strong interpersonal skills and a passion for customer service. The role offers flexible working hours, a performance bonus, and opportunities for career development.

Benefits

Annual pay review

Performance bonus

28 days holiday annually

Paid birthday day off

Subsidised travel

Pension plan with 4% matching

Career development opportunities

Cycle to Work scheme

Qualifications

• Must be 18 years or older due to legal requirements.
• Must have a passion for providing excellent customer service.
• Strong interpersonal and empathy skills are essential.

Responsibilities

• Welcome customers with a friendly face.
• Process bets and assist with customer queries.
• Help customers use betting terminals.
• Build relationships and provide excellent customer service.
• Champion safer gambling at all times.
• Support managers with shop displays and other activities.

Skills

Passion for customer service

Strong interpersonal skills

Empathy skills

Job description

Social network you want to login/join with:

Customer Service Representative, Musselburgh

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Client:

William Hill

Location:

Musselburgh, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5350063a069f

Job Views:

16

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

People don’t just come here to place bets, they come for the experience. You will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is about putting our customers first, getting to know them, and engaging with the communities we serve. If you’re a people person, you’ll love working here. We provide support, training, and encouragement to help you build a rewarding career, with incentives to keep you motivated. By investing in you, we raise our game.

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers use betting terminals
• Building relationships and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities

Working Patterns:

• Shops operate between 8am-10pm, Monday to Sunday
• Shifts are on a rota basis, including evenings and weekends

What’s in it for you?

• Full and part-time hours available
• Annual pay review and performance bonus
• 28 days holiday annually (pro-rata)
• Paid birthday day off
• Subsidised travel (London roles)
• Pension plan with 4% matching
• Sharesave Scheme
• Discounts on high street shops, cinemas, holidays
• Career development opportunities
• Cycle to Work scheme

What do you need to be successful?

• Age 18+ (legal requirement)
• Passion for customer service
• Strong interpersonal and empathy skills