Customer Service Representative

Job Description

We are looking for friendly, fun, and enthusiastic individuals to join our expanding team at Curate Health. Our employees' health and wellbeing are at the forefront of our values, and we pride ourselves on creating a workplace culture that makes work enjoyable every day for all staff. We are a diverse team of energetic and driven individuals with a "can do" attitude, seeking like-minded team members. If you enjoy working in a diverse environment, consider yourself a people person, and thrive in a fast-paced setting, this role could be perfect for you!

What we are looking for:

• Ability to work in the office in Marlow 4 days a week (1 day remote)
• Prior customer service experience (any industry)
• Exceptional computer and technical skills
• Quick learner with a desire for career progression
• Excellent communication skills
• Professional and friendly telephone manner
• Ability to handle high-volume customer interactions (100-150 emails and calls daily)
• Strong problem-solving and decision-making skills
• Ability to collaborate across departments
• Effective time management
• Multitasking and prioritization skills
• Attention to detail and accurate data entry
• Experience with CRM and ticketing systems (preferred but not essential)

What we offer:

• Hybrid working model
• 28 days annual leave
• Pension scheme
• Training and career development opportunities
• Individualized bonus incentives

Your daily responsibilities include:

• Handling complaints professionally and promptly via phone and email
• Providing excellent customer service
• Responding to inquiries and resolving issues
• Assisting with orders, shipments, and returns
• Providing product information and recommendations
• Collaborating with other departments for order fulfillment
• Maintaining accurate records of interactions and transactions
• Escalating complex issues to management
• Staying updated with product knowledge
• Achieving customer satisfaction goals and performance metrics
• Continuously improving service processes

Additional information about Curate Health...

We welcome applicants from all backgrounds, even without prior pharmaceutical experience. Full training is provided, including industry knowledge and medical terminology, before handling customer queries.

Curate Health is an accredited pharmacy regulated by the GPhC, selling products like weight loss injections, medications, and addressing health conditions such as hair loss, nausea, HRT, and insomnia.

Our operations are managed internally with UK-trained pharmacist prescribers, using NHS-approved software to ensure security, confidentiality, and compliance with GPhC standards.

We are excited about our growth and look forward to new team members joining us at this exciting time!

If interested, please click apply and send your CV. We look forward to hearing from you!

Job Type: Full-time

Salary: £25,000 - £40,000 per year, depending on experience

Benefits:

• 30 Days Annual Leave
• Casual dress code
• Company events
• Company pension
• Employee discounts
• Health & wellbeing program
• Sick pay

Schedule:

• Monday to Friday

Experience:

• Customer Service: 1 year (required)

Work Location: Hybrid remote in Marlow SL7 1DA