Customer Service Representative

The Nottingham; Mansfield; On-site; GBP 23,000 - 24,000; Full time

Job summary

A well-established building society in Mansfield is seeking a Savings Customer Ambassador. The role involves delivering excellent customer service, supporting savings growth, and actively engaging with the community. Ideal candidates should possess strong communication skills and a proactive attitude. Comprehensive training will be provided to ensure success. Competitive salary and flexible working conditions are offered.

Benefits

Competitive salary

Annual discretionary bonus

Medicash healthcare scheme

29 days annual leave

Flexible working options

Community involvement days

Qualifications

• Ability to consistently demonstrate engaging customer service.
• Strong communication skills in various formats.
• Highly self-motivated and proactive.
• Digitally confident and adaptable to change.
• Strong empathy for colleagues and customers.

Responsibilities

• Be the first point of contact for customers.
• Support savings growth through outstanding service.
• Welcome customers and assist with inquiries.
• Deliver outstanding customer service interactions.
• Promote relevant financial services to customers.

Skills

Customer service

Communication

Self-motivation

Digital confidence

Empathy

Job description

Overview

About The Role

Contract type: Permanent

Hours: Full time, 35 hours

Location: Mansfield, NG18

Salary: Starting at £23,180, with progression to £23,700 once fully competent

Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying for this role, please contact [e-mail]

Responsibilities

• As a Savings Customer Ambassador at The Nottingham Building Society you will be the first point of contact for customers either face to face in the branch or by phone. You will support the delivery of the end-to-end customer journey, walking in our customer’s shoes and understanding their needs through great conversations and service.
• Support the growth and retention of savings through an outstanding customer experience. You will support our Society wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners.
• Join a small, collaborative branch at the heart of your local community, and be an active force for good striving to do the right thing by colleagues, customers and the community.
• Welcome customers to the branch, dealing with enquiries and supporting with transactions using branch-based systems whilst creating a strong customer first culture
• Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score
• Contribute to the growth and retention of savings balances within your branch and the Network through account opening, retention of maturities, and meaningful conversations
• Thoroughly understand customers’ needs and identify opportunities to promote relevant services to suit home ownership and financial goals
• Be a proactive force for good at the heart of your local communities by achieving Network goals
• Embrace the digital journey in our branches by supporting customers with technology and digital services to enhance their overall experience
• Continue to learn and grow by owning your development to support ongoing development journey and career development

About you

• You will have the ability to consistently demonstrate engaging customer service and deliver outstanding customer experiences
• Strong communication skills both face to face, written and via phone/email
• Highly self-motivated and proactive in approach
• Digitally confident, open to new ways of working and change resilient
• High empathy with a strong desire to do the right thing for colleagues, customers and the community

Financial Services experience is not required for this role, but a proactive and positive attitude is essential to be successful. We will offer full training to support you in your new role with us!

Reward & Benefits

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays, holiday purchase scheme (buy up to 5 days per year) and enhanced family leave
• Commitment to ongoing personal and professional development, helping you own and grow your potential for your current role and future career aspirations
• Flexible and hybrid working to encourage work-life balance
• A friendly and inclusive culture where teams strive to do the right thing by colleagues and customers
• A strong sustainability agenda – reducing our carbon footprint
• Community involvement through the Samuel Fox Foundation, including 2 paid days per year to volunteer
• Health and wellbeing support resources, including trained mental health first aiders

Embracing Diversity Together

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe a diverse and inclusive workplace is essential for our success and for the communities we serve. We are committed to eliminating barriers and biases to ensure equal opportunities for all. Diversity is a continuous journey toward creating an environment that embraces differences and promotes belonging for every member of our community.

About Us

We are a mutual, owned by our members, investing in our community and responsible causes. Our history spans over 170 years, with a purpose to help our members save, plan for and protect their financial futures. Our mission is to break down barriers and build better futures by helping customers achieve home ownership.