Customer Service Representative

ZipRecruiter; Manchester; Hybrid; Full time

Job summary

A leading multi-oil and gas client in Manchester is seeking a Customer Service Coordinator for an initial 9-month contract. The position offers flexible hours and a hybrid working option after training. Candidates should possess strong customer service experience and excellent communication skills to efficiently liaise between clients and internal departments.

Qualifications

• Strong customer service experience, ideally in oil and gas or related industry.
• Excellent communication skills.
• Experience with CRM systems.

Responsibilities

• Oversee the customer interface process relating to business and business issues.
• Work closely with internal resources and customers to resolve issues.
• Serve as a liaison between clients and internal departments.

Skills

Strong customer service experience

Excellent communication skills

Experience with CRM systems

Experience handling complaints

Job description

Job Description

PE Global is currently recruiting for a Customer Service Coordinator for a leading multi-oil and gas client based in Manchester. This is an initial 9-month contract position offering flexible hours and a hybrid working option after training. Pay Rate: £12.21 - £14.55 depending on experience.

Duties of the Role / Responsibilities

1. Oversee the customer interface process relating to business and business issues.
2. Work closely with internal resources and customers to resolve issues.
3. Serve as a liaison between clients and internal departments to coordinate efficient and timely resolutions.
4. Provide and coordinate outstanding customer service.
5. Utilise the company CRM system to raise cases and actions.
6. Bring about product / service problem resolution by clarifying the customer's complaint, ascertaining the cause of the problem, and expediting corrective actions.
7. Handle returns from customers (non-service related) and report back to customers through the appropriate channels.
8. Prepare report analysis of the previous day’s complaints received and deliver to the business.

Education / Experience

• Strong customer service experience, ideally in oil and gas or a related industry.
• Excellent communication skills.
• Experience with CRM systems.
• Experience handling complaints.

Interested candidates should submit an updated CV. Please click the link below to apply or send an up-to-date CV to (url removed).

***Please note our client cannot assist with any visa sponsorship, and candidates must have the correct visa to live and work in the UK.***

Although it is not possible for us to respond to all applications, we at PE Global will do our utmost to give you feedback on your application. Your CV is sent to a central recruitment inbox accessible by multiple members of our team, so you might not be contacted by the named person in this advert. If you wish to be contacted only for specific vacancies, please specify this in your application.