Customer Service Representative

EE; Manchester; On-site; GBP 42,000 - 62,000; Full time

Job summary

EE, part of BT Group, is seeking an on-site Engineer in the Manchester area to support, maintain, and improve network infrastructure. You will monitor systems, troubleshoot issues, perform root-cause analysis, and implement solutions in line with engineering standards.

You will collaborate with cross-functional teams, document changes and procedures, and contribute to planned maintenance and technology upgrades to ensure high availability and security of services.

Qualifications

• Strong troubleshooting and analytical abilities.
• Experience with monitoring tools and documenting technical processes.
• Ability to communicate technical information clearly across teams.

Responsibilities

• Monitor systems and performance to ensure high availability and security.
• Troubleshoot issues and perform root-cause analysis to implement technical solutions.
• Collaborate with cross-functional teams and document changes and procedures.

Skills

Troubleshooting

Root-cause analysis

Monitoring tools

Documentation

Cross-functional collaboration

Communication of technical info

Education

Bachelor’s degree in Engineering/CS/Telecommunications

Job description

Company Description

EE, part of BT Group, is the largest and most advanced mobile communications company in the UK, providing both mobile and fixed services to consumers. The company operates the UK’s biggest and fastest mobile network and pioneered the country’s first superfast 4G service in 2012. With more than 550 retail locations and around 13,000 employees, EE focuses on being an outstanding place to work while expanding 4G geographic coverage toward 95%. EE’s network quality has received multiple industry awards, including recognition from RootMetrics®, Mobile News Awards, Mobile Choice Consumer Awards, Mobile Industry Awards, and uSwitch Mobile Awards. This combination of scale, innovation, and recognition offers professionals an opportunity to contribute to a market-leading technology environment.

Role Description

This is a full-time, on-site Engineer role based in the Manchester Area, United Kingdom. The Engineer will be responsible for supporting, maintaining, and improving network and related infrastructure to ensure high performance, reliability, and security. Day-to-day tasks include monitoring systems, troubleshooting issues, performing root-cause analysis, and implementing technical solutions in line with engineering standards and best practices. The role involves collaborating with cross-functional teams, documenting changes and procedures, and contributing to continuous improvement initiatives and technology upgrades. The Engineer will also help ensure compliance with relevant policies, support incident resolution, and participate in planned maintenance and project work.

Qualifications

• Strong technical and analytical skills, including troubleshooting, problem-solving, and root-cause analysis.
• Relevant experience in network, systems, or telecommunications engineering in a production environment.
• Familiarity with monitoring tools, configuration management, and documentation of technical processes.
• Ability to collaborate effectively with cross-functional teams and communicate technical information clearly.
• Bachelor’s degree in Engineering, Computer Science, Telecommunications, or a related field, or equivalent practical experience.
• Understanding of industry standards, security principles, and best practices for high-availability services.
• Comfort working in an on-site environment with occasional out-of-hours support or maintenance when required.
• Experience within telecommunications or mobile network environments is advantageous but not mandatory.