Customer Service Representative

Meridian Business Support; Manchester; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Representative to join a client in Rochdale. The role offers a competitive salary and a hybrid working model, emphasizing a supportive and flexible environment. Responsibilities include handling enquiries, processing orders, and ensuring customer satisfaction. The ideal candidate has experience in customer service, particularly in FMCG, and possesses excellent communication skills.

Benefits

Flexible working hours

Hybrid model: 2 days in the office, 3 days from home

Generous holiday allowance: 28 days + bank holidays

Qualifications

• Previous customer service experience (FMCG sector experience is a bonus).
• Strong attention to detail and organisational skills.
• Confident in hybrid working arrangements.

Responsibilities

• Manage inbound calls and emails, providing top-tier customer service.
• Process orders and track deliveries.
• Resolve customer queries in a timely manner.

Skills

Communication

Problem Solving

Attention to Detail

Organisational Skills

Job description

Customer Service Representative

? Location: Rochdale
? Hours: 8:30am – 4:30pm (flexibility available)
? Hybrid Working: 2 days in the office, 3 days working from home
? Salary: £25,000 – £26,000 (depending on experience)
? Holiday: 28 days + bank holidays
? Contract: Permanent

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, supportive environment? We’re looking for an enthusiastic and reliable Customer Service Representative to join our client in Rochdale.

About the Role:

As a Customer Service Representative, you will be the first point of contact for the valued customers. You’ll handle a variety of customer service tasks including responding to enquiries, processing orders, and ensuring a smooth and positive experience for every customer.

Key Responsibilities:

Manage inbound calls and emails, providing top-tier customer service
Process orders and track deliveries
Resolve customer queries in a timely and efficient manner
Liaise with internal departments to ensure customer satisfaction
Maintain accurate records in our CRM system
Dealing with price quotations
Chasing deliveries/Obtaining POD’s with carriers
Requesting Uplifts with carriers
Sending samples out to customers
Liaising with the sales force & outside warehouse provider on a daily basisWhat We're Looking For:

Previous customer service experience (FMCG sector experience is a bonus)
Excellent communication and problem-solving skills
Confident working independently and as part of a team
Strong attention to detail and organisational skills
Comfortable with hybrid working arrangementsWhy Join our Client?

Flexible working hours to support work-life balance
Hybrid model: 2 days in the office, 3 days from home
Competitive salary with growth opportunities
Generous holiday allowance: 28 days + bank holidays
Friendly, supportive team environmentIf you have a background in customer service and want to be part of a company that values its people, we’d love to hear from you!

? Interested? Apply now

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy

Job Info

Job Title:

Customer Service Representative

Company:

Meridian Business Support

Location:

Posted:

Closes:

Jul 28th 2025

Sector:

Customer Services

Contract:

Permanent

Hours:

Full Time

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