Customer Service Representative

Brook Street; Lytham St Annes; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking Customer Service Administrators for their contact centre in Lytham St Annes. In this full-time, on-site role, you will be responsible for handling customer inquiries and providing exceptional service in a fast-paced environment. Ideal candidates will possess excellent communication and organizational skills, and will thrive in a team-oriented setting.

Qualifications

• Customer-focused approach with a professional attitude.
• Ability to work in a team and structured environment.
• Comfortable following processes and using internal systems.

Responsibilities

• Handling customer queries via phone, email, and other channels.
• Processing transactions and updating customer records.
• Prioritising and scheduling daily tasks.
• Logging and escalating complex queries.

Skills

Attention to detail

Communication

Interpersonal skills

Organisational skills

Time management

Job description

Customer Service Administrator -(Call Centre)

Location: Lytham St Annes
Pay Rate: £12.60 per hour
Contract: 12-month temporary contract
On-site role - full-time hours
Shifts between 0800am - 2000pm Monday to Friday with occasional weekend work

Are you a detail-oriented individual with strong communication skills and a passion for delivering excellent customer service? We're recruiting Customer Service Administrators to join the contact centre team supporting one of our clients based in Lytham St Annes.

This is a fantastic opportunity to gain experience within a structured, fast-paced environment, working on a nationally recognised account.

What You'll Be Doing:

Handling customer queries via phone, email, and other channels

Processing transactions and updating customer records accurately

Prioritising and scheduling daily tasks to meet team deadlines

Logging and escalating complex or unusual queries to team leads

Supporting with general admin tasks and documentation

Maintaining high quality standards and adhering to internal procedures

What We're Looking For:

Excellent attention to detail

Strong communication and interpersonal skills

Ability to work well in a team-based, structured environment

Customer-focused approach with a professional and positive attitude

Solid organisation and time management skills

Comfortable following processes and using internal systems

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

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