Customer Service Representative

Harrison Scott Associates; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company seeks a dedicated Customer Service Representative to manage customer portfolios and oversee the supply chain from planning to invoicing. This role requires strong problem-solving skills, proven experience in customer service or business administration, and effective communication with both customers and internal teams. The successful candidate will thrive in a fast-paced, international environment with opportunities for travel.

Benefits

Competitive salary package and benefits

Occasional travel opportunities

Supportive team environment

Initial 1-year full-time contract

Centrally located office

Qualifications

• 3-5 years experience in B2B customer service or business administration.
• Good knowledge of supply chain processes.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage a customer portfolio while overseeing the supply chain process.
• Maintain day-to-day communication with customers and internal teams.
• Coordinate stock consignment and handle claims.

Skills

Service orientation

Problem solving

Communication

Team collaboration

Methodical planning

Tools

MS Office

ERP system

Job description

As a Customer Service Representative, you will be responsible for managing a defined customer portfolio, overseeing the entire supply chain process from planning and forecasting to order fulfilment and invoicing. You’ll play a crucial role in ensuring customer satisfaction and supporting sales activities to achieve business targets.

Maintain day-to-day communication with customers, handling all aspects of the supply chain process including basic data management, forecasting, order processing, customer delivery processing and coordination, deviation management, and invoicing.

Collaborate with Sales Managers to support their sales activities and address any deviations from sales targets.

Coordinate stock consignment, handle claims, and monitor credit situations.

Liaise with transport companies to ensure timely delivery and compliance with regulations.

Engage in daily interaction with customers in the UK and overseas offices, Customer Service colleagues across Europe, and closely cooperate with stakeholders such as warehouses and transport companies.

Collaborate closely with internal teams both in the UK and with Sales Managers, Technical Service, and Planning departments.

Take initiatives and contribute to the development of company working processes.

Candidate Profile:

• Service-minded individual who enjoys solving problems in the best interests of both the customer and the company.
• Positive, accommodating, and responsive in interactions.
• Knowledge of working with supply chain and managing business interactions with customers and other service providers.
• 3-5 years of experience, preferably in a B2B customer service role or business administration.
• Methodical worker who plans tasks effectively, meets deadlines, and maintains calmness in a fast-paced environment.
• Good knowledge of the MS Office suite.
• Experience working with an ERP system.

What We Offer:

• A highly international, welcoming, and challenging work environment.
• Collaborative and supportive team with experienced colleagues.
• Competitive salary package and benefits.
• Initial 1-year full-time contract.
• Workplace at a centrally located office in London, with full-time presence Monday to Friday.
• Occasional travel opportunities to customers and mills overseas.

Application Process:

Please submit your CV and covering letter. Your CV should be in .doc, .pdf, .docx, or .rtf format and no larger than 1MB.

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Eligible to work in the UK