Customer Service Representative

William Hill; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

William Hill is seeking customer service representatives to join their retail team in London. The role involves engaging with customers, processing bets, and providing exceptional service. With flexible working hours and various benefits, this position offers a great opportunity for those passionate about customer interaction and community engagement.

Benefits

Flexible working hours

London Location Allowance

Annual Pay Review & Bonus Scheme

Holiday entitlement: 28 days annually

Paid birthday day off

Subsidised travel

Pension plan

Sharesave Scheme

Training and development

Cycle to Work

Qualifications

• Age 18+ (legal requirement).
• Passion for delivering excellent customer service.
• Strong interpersonal and empathy skills to engage with diverse customers.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Building relationships with customers and providing excellent customer service.

Skills

Customer Service

Interpersonal Skills

Empathy

Job description

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.

Job Description

Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work.

If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.

You will be responsible for:

1. Welcoming customers with a friendly face
2. Processing bets and assisting with customer queries
3. Helping customers by demonstrating how to use betting terminals
4. Building relationships with our customers and providing excellent customer service
5. Championing safer gambling at all times
6. Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

Our shops have a variety of opening times between 8am-10pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change, including evening and weekend work.

What's in it for you?

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:

• Flexible working hours: Full and part-time options available.
• London Location Allowance: Additional 50p per hour within the M25, increasing after probation.
• Annual Pay Review & Bonus Scheme: Salary reviews and performance bonuses.
• Holiday entitlement: 28 days annually (pro rata).
• Paid birthday day off: Extra day off within your birthday month.
• Subsidised travel: Discounted or free Oyster card for London-based roles.
• Pension plan: Employer matching contributions up to 4%.
• Sharesave Scheme: Discounted shares purchase opportunity.
• Perks and discounts: In high street shops, cinemas, holidays, and more.
• Training and development: Opportunities for career growth.
• Cycle to Work: Cost-effective cycling equipment scheme.

What do you need to be successful?

• Age 18+ (legal requirement)
• Passion for delivering excellent customer service
• Strong interpersonal and empathy skills to engage with diverse customers

What happens next?

After applying, our Talent Acquisition team will review your application. Successful candidates will receive an email with a link to complete an online assessment via HireVue, followed by an interview invitation.

Who are we?

We’re William Hill, part of evoke, with over 1,300 shops across the UK. Since 1966, we’ve been a staple on the high street, with our Retail team at its heart.

Our culture is built on trust and belonging. We empower our teams to work in ways that suit them, celebrating differences and working together to succeed. If you have the drive and energy to achieve your career goals and elevate your game, you’ll be a great fit.

More About Evoke

We embrace change and progress. As the new name for 888 Holdings, evoke is driven by a bold purpose and vision to deliver world-class betting and gaming experiences. Join us as we continue to innovate and delight our customers. We offer flexibility, trust, and the tools to help you grow and succeed in your career.