Customer Service Representative

Proper Recruitment; London; Hybrid; GBP 24,000 - 25,000; Full time

Job summary

A leading recruitment agency is seeking a passionate Customer Relationship Specialist to support clients in the busy mortgage sector. The ideal candidate will demonstrate excellent customer service and relationship-building skills, with a good understanding of mortgages. This office-based role during probation will transition to a hybrid model, offering career development and a competitive salary.

Benefits

Pension

Competitive Holiday Entitlement

HR & Well Being Services

Company Events

Mentoring & Coaching

Qualifications

• Must have an understanding of mortgages and the application process.
• Good telephone manner and strong relationship building skills.
• IT literate including MS Office, Excel, and Outlook.

Responsibilities

• Manage customers pre-application and post-completion.
• Provide exceptional customer service and nurture relationships.
• Contact and manage customers through various channels.

Skills

Customer Service

Communication

Relationship Building

Education

Understanding of Mortgages

Tools

MS Office

Job description

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Proper Recruitment provided pay range

This range is provided by Proper Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Proper Recruitment

Founding Director of Proper Recruitment. Managing All Permanent & Temporary Recruitment Activity across the Construction, Legal & Property Industries.

Role: Customer Relationship Specialist

Requirements: Must have an understanding of Mortgages

Proper Recruitment are delighted to be working with a successful mortgage brokerage in Essex who are looking for a Customer Relationship Specialist to provide support to clients within a fast-paced and busy customer focused role. The ideal candidate will be confident, have enthusiasm, be a team player, have excellent communication skills and comfortable on the phone to clients. This vacancy is ideal for someone with background in the Property Industry, Estate Agency or Mortgage sector.

This is an office based role Monday - Friday during probation [3 months] then will become Hybrid.

Responsibilities:

• Look after all thing's pre-application and post-completion.
• Help our customers be as prepared as possible, manage broker diaries and book in the appointments for new and existing customers.
• Contact and manage our customers through various channels, including our existing CRM systems, introducer networks & social media.
• Help progress our customers by providing exceptional customer service, nurturing and building relationships.
• Manage and prioritise multiple tasks and projects effectively.
• Ability to work across other business departments and assist with other tasks as required.

Requirements:

• Must have an understanding of mortgages and the application process.
• Being driven and self-motivated.
• Good telephone manner, strong relationship building and customer service skills.
• Ability to use your own initiative and problem solve quickly and efficiently.
• IT literate (MS Office, Excel and Outlook).
• Positive & enthusiastic attitude with the ability to prioritise our customers needs and requirements at all times
• Well organised with excellent time keeping
• Pension
• Competitive Holiday Entitlement
• HR & Well Being Services
• Company Events
• Mentoring & Coaching

If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV and apply.

Any enquiries can also be directed to [e-mail] or by phone – 0208 057 4047

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

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