Customer Service Representative

Tate; London; On-site; GBP 28,000; Full time

Job summary

A customer service firm in London is seeking a friendly and organized Customer Service Representative to enhance customer experiences. Responsibilities include answering queries, processing orders, and onboarding clients. Ideal candidates will have customer service experience and strong communication skills. The role is onsite, requiring excellent organizational abilities and a proactive approach.

Qualifications

• Previous experience in customer service, operations, or administration required.
• Clear and confident communication skills, both written and verbal.
• Ability to manage multiple tasks effectively.

Responsibilities

• Act as the first point of contact for customer inquiries.
• Process customer orders and manage returns.
• Onboard new customers and ensure a smooth setup process.

Skills

Customer service experience

Excellent communication skills

Organizational skills

Attention to detail

Team player

Job description

Customer Service Representative

£28,000

5x days onsite

We're looking for a friendly, reliable and organised Customer Service Representative to join our growing team. This role is all about helping our existing customers have a great experience with us, from answering day-to-day queries to onboarding new clients and ensuring everything runs smoothly.

What you'll be doing

You'll be the first point of contact for our customers once they've joined us, handling a wide range of administrative and support tasks, including:

• Responding to customer queries by phone and email, from billing questions to contract clarifications and general account support
• Processing customer orders, returns and replacement equipment
• Onboarding new customers, managing their orders, keeping them informed, and ensuring their installation or setup process goes smoothly
• Handling and resolving customer complaints with care and professionalism
• Liaising with internal teams, such as technical support or operations, to ensure a seamless customer experience

What we're looking for

• Someone with previous experience in customer service, operations or administration
• Excellent communication skills - clear, friendly and confident on the phone and in writing
• Highly organised with good attention to detail, and able to manage multiple tasks effectively
• Comfortable using systems to process orders, track returns and maintain accurate customer records
• A team player who is proactive, dependable and willing to get involved wherever needed

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.