Customer Service Representative

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Customer Service Representative, Llandudno

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Client:

William Hill

Location:

Llandudno

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

e0021ee12a80

Job Views:

12

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is about getting to know our customers and the communities we serve. If you’re a people person, you’ll love working here. You’ll receive support, training, and encouragement to build a career that progresses, with incentives to keep you motivated.

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers use betting terminals
• Building relationships with customers and providing excellent service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Shops operate between 8am-10pm, Monday to Sunday
• Shifts are on a rota basis, including evenings and weekends

What do you need to be successful?

• Age 18+ (legal requirement)
• A passion for delivering great customer service
• Strong interpersonal and empathy skills to engage with diverse customers

What's in it for you?

• Working hours: Full and part-time options available
• Compensation: Minimum at National Living Wage, with quarterly performance bonuses
• Holiday entitlement: 28 days plus an extra paid day off for your birthday
• Pension plan: Employer matches contributions up to 4%
• Perks and discounts: Discounts in shops, cinemas, holidays
• Subsidised travel: Discounted Oyster card for London-based roles
• Training and development: Opportunities for career growth and internal promotion