Customer Service Representative

William Hill; Llandudno; On-site; GBP 21,000 - 25,000; Full time

Job summary

Join a leading company in the retail betting industry as a Customer Service Representative in Llandudno. In this role, you will engage with customers, assist with betting processes, and ensure a great customer experience. You'll receive competitive benefits, career development opportunities, and the chance to be part of a supportive team.

Benefits

28 days holiday plus an extra day for your birthday

Quarterly performance bonus

Pension plan matching up to 4%

Great discounts in high street shops

Promoting from within and career development opportunities

Qualifications

• Passion for delivering great customer service.
• Age 18+ (legal requirement).
• Strong interpersonal and empathy skills.

Responsibilities

• Welcoming customers and processing bets.
• Assisting customers with betting terminals.
• Building relationships and providing excellent customer service.

Skills

Customer service

Interpersonal skills

Empathy

Job description

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Customer Service Representative, Llandudno

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Client:

William Hill

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e0021ee12a80

Job Views:

57

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Job description People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way! You will be responsible for:

Welcoming customers with a friendly face

Processing bets and assisting with customer queries

Helping customers by demonstrating how to use betting terminals

Building relationships with our customers and providing an excellent customer service

Championing safer gambling at all times

Supporting managers with shop displays and opening / closing activities as required

Working Patterns:

Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday

Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working

What do you need to be successful?

Age 18+ (it’s a legal requirement)

Have a passion for delivering great customer service

Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What's in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side:

Working hours : We’ve a range of full and part-time hours on offer.

Compensation : We pay the National Living Wage as a minimum, not just to people aged over 25. What’s more, you can earn a quarterly performance bonus too.

Holiday entitlement: You’ll be entitled to 28 days holiday, plus an extra paid day off for your birthday.

Pension plan : We’ll match your pension contributions to 4%.

Perks and discounts : When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.

Subsidised travel : For roles based in London, you’ll enjoy access to our heavily discounted Zone 1-6 Oyster card for convenient, reduced cost commuting.

Training and development : We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 22/06/2025 by TN United Kingdom