Customer Service Representative

JPL Flavours; Liverpool City Region; On-site; GBP 25,000; Full time

Job summary

A leading UK flavour company is seeking a motivated Customer Service Representative to join their operations team. You will be responsible for order processing, scheduling, and maintaining customer communications, with in-depth training provided. The role offers a competitive salary and various benefits, including a profit-related bonus and 33 days of holiday.

Benefits

33 days holiday

Pension Scheme

Contractual sick pay

Employee Assistance Programme

Free onsite parking

Yearly profit related bonus

Qualifications

• Experience in a customer service environment preferred.
• Strong organisational skills and ability to thrive under pressure.

Responsibilities

• Coordinate order processing and production scheduling.
• Communicate with customers and respond to queries promptly.
• Track deliveries and verify customer payments.

Skills

Organised

Problem Solving

Ability to Learn

Customer Service Experience

Job description

Job Title: Customer Service Representative

Location: Neston, Cheshire

Salary: £25,000 per annum

Job Type: Permanent, Full Time. Monday to Friday 9.00am to 5.00pm

Who are we?

JPL Flavour Technologies was founded in 2016 and has been continuously growing since! It is one of a few privately owned Flavour companies in the UK and opportunities are rife which can be unusual in this niche industry. Our vision is to stretch the limits of creativity as a modern flavour powerhouse, whilst maintaining the core principles we founded as a family-owned business, #theJPLway.

It is certainly an exciting time to join the team as we continue to heavily invest in our people, new state of the art equipment and a brand new larger local premises to support our thrilling growth plans.

The Role

We are looking for a motivated, organised individual that is well-suited for a key position within our operations team, responsible for coordinating order processing, production scheduling, delivery logistics, and administrative tasks related to our manufacturing process. In depth training will be provided in-house to familiarise you with our system and to ensure that you are fully prepared for the demands of the role.

Your Main Responsibilities Will Include

• Book in customer orders accurately and promptly
• Create and distribute work sheets
• Enter and manage orders, items, and POs into the relevant systems
• Schedule production and delivery slots
• Email customers with updates and confirmations as needed
• Allocate daily jobs to team members
• Book in and manage deliveries
• Verify customer payments before dispatch
• Track and chase delivery companies for ETAs or missed deliveries
• Calculate packaging and delivery costs
• Work to supplier lead times when booking production when necessary
• Assist the warehouse manager with production planning
• Communicate with internal teams
• Respond to customer queries promptly and professionally
  
  

About You

We are looking for an outstanding, organised individual who thrives under pressure, has the ability to problem solve and has a thirst to learn new skills.

You will have the following experience (preferred, not essential);

• Previous experience of working in a customer service environment
  
  

Why Choose JPL?

• A competitive salary
• 33 days holiday
• Pension Scheme
• Contractual sick pay
• Employee Assistance Programme
• Free onsite parking
• Yearly profit related bonus
  
  

Please click APPLY to send your CV for this role.

Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.

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