Customer Service Representative

William Hill; Knowsley; On-site; GBP 20,000 - 25,000; Full time

Job summary

William Hill is seeking a Customer Service Representative in Prescot. This role involves welcoming customers, processing transactions, and championing safe gambling practices. With flexible hours and a variety of benefits, successful candidates will thrive in a customer-focused environment.

Benefits

28 days holiday annually (pro rata)

Paid birthday day off

Subsidised travel

Pension plan up to 4% match

Annual pay review & bonus scheme

Training and development opportunities

Perks and discounts

Qualifications

• Age 18+ (legal requirement).
• Passion for delivering excellent customer service.
• Strong interpersonal and empathy skills to engage with diverse customers.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Building relationships with our customers and providing excellent customer service.

Skills

Customer service

Interpersonal skills

Empathy

Job description

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Customer Service Representative, Prescot

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Client:

William Hill

Location:

Prescot, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3f90be672c0b

Job Views:

5

Posted:

16.07.2025

Expiry Date:

30.08.2025

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Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evening and weekend work

What's in it for you?

• We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
• Working hours: Full and part-time hours available.
• Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, with a performance bonus opportunity.
• Holiday entitlement: 28 days holiday annually (pro rata).
• Paid birthday day off: An extra paid day off for your birthday, to be taken within your birthday month.
• Subsidised travel: Discounted or free Zone 1-6 Oyster card for roles based in London.
• Pension plan: We match pension contributions up to 4%.
• Perks and discounts: Discounts in shops, cinemas, holidays, and more.
• Training and development: Opportunities for career growth and internal promotion.

What do you need to be successful?

• Age 18+ (legal requirement)
• Passion for delivering excellent customer service
• Strong interpersonal and empathy skills to engage with diverse customers