Customer Service Representative

TIME Appointments Ltd; Ipswich; On-site; GBP 20,000 - 30,000; Full time

Job summary

A recruitment agency in Ipswich is seeking a Customer Service Representative. This role offers a fantastic opportunity for individuals aiming to develop their career while gaining valuable skills in customer service. Responsibilities include processing invoices, liaising with couriers, and providing high-quality service via phone and email. Candidates should have over two years of customer service experience and a positive attitude. The working hours are Monday to Friday, 10 am to 4:30 pm.

Benefits

Valued growth and potential

Regular working hours

Qualifications

• 2+ years customer service experience.
• A ‘can do’ attitude is essential.
• Experience dealing with couriers is desirable but not essential.

Responsibilities

• Process and check invoices.
• Liaise with couriers to resolve customer queries.
• Provide general administration support.
• Assist customers in placing orders.
• Deliver high quality customer service via telephone and email.

Skills

Customer service experience

Problem-solving

Communication skills

Job description

Time Appointments are currently recruiting on behalf of a company based in Ipswich, who are currently recruiting for a Customer Service Representative. This is a fantastic opportunity for an ambitious individual looking to progress their career and gain skills in Customer Service.

Key Duties & Responsibilities:

• Processing and checking invoices
• Liaising directly with couriers and their customer service team to resolve any customer queries
• General administration support
• Assisting customers in placing orders
• Deliver high quality customer service via telephone and email

Skills & Experience Required:

• 2+ years customer service experience
• Someone with a ‘can do’ attitude
  Experience dealing with couriers is desirable but not essential

Core Benefits:

• Working hours: 10am – 4:30pm ( Mon – Fri)
• Join a team that values your growth and potential