Customer Service Representative

William Hill; Inverness; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading betting company is seeking individuals for retail roles where the focus is on providing exceptional customer service and creating a welcoming environment. Employees will be responsible for processing bets, assisting customers, and promoting safer gambling practices, along with comprehensive training and career growth opportunities.

Benefits

28 days holiday plus a paid day off for your birthday

Pension plan with company contribution up to 4%

Performance bonuses

Discounted travel in London

Training and development opportunities

Qualifications

• Age 18+ (legal requirement).
• Passion for delivering great customer service.
• Strong interpersonal and empathy skills.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Building relationships with customers and providing excellent customer service.

Skills

Interpersonal skills

Empathy

Customer service

Job description

Social network you want to login/join with:

Client:

William Hill

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

e3f9add13833

Job Views:

19

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way!

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evenings and weekends

What do you need to be successful?

• Age 18+ (it’s a legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills to engage with customers from all walks of life

What's in it for you?

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side:

• Working hours: Full and part-time hours available
• Compensation: Minimum wage plus quarterly performance bonuses
• Holiday entitlement: 28 days plus a paid day off for your birthday
• Pension plan: Company matches contributions up to 4%
• Perks and discounts: Discounts in shops, cinemas, holidays, and more
• Subsidised travel: Discounted Zone 1-6 Oyster card in London
• Training and development: Opportunities for career growth and internal promotion