Customer Service Representative

Driver Hire Borders; Heywood; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading logistics company seeks a Customer Service Care Representative in Heywood. Responsibilities include managing customer queries, coordinating orders, and maintaining KPI standards. The ideal candidate will have strong organizational skills, attention to detail, and proficiency in communication, with a dedication to customer satisfaction.

Benefits

Permanent contract with a direct employer

Career development opportunities

Monthly pay

Additional annual leave for length of service

Free onsite car park

24/7 employee assistance phone line

Preferential rates for loans and savings

Generous financial rewards for referrals

Qualifications

• Strong customer service and organizational skills required.
• Excellent communication skills, both verbal and written.
• Knowledge on warehouse system software is preferred.

Responsibilities

• Plan and coordinate multiple orders across several customers daily.
• Support day-to-day transportation operations.
• Interface with customers to resolve issues and facilitate improvements.

Skills

Professional customer services

Attention to detail

Excellent verbal communication skills

Excellent written communication skills

Self-motivated

Team player

Administration skills

Good numeracy skills

Good literacy skills

PC Literate including MS

Knowledge of customer care in shipping

Job description

At Lineage Logistics, helping to feed the world is more than a job - it's a purpose we live every day.
Lineage is the world's largest and most innovative provider of temperature-controlled logistics solutions with +20,000 colleagues globally.

We are currently recruiting for a Customer Service Care Representative to join our customer support team at our head office located in Heywood.

Working Hours: Monday to Friday on rolling shifts 8:00 - 16:30, 8:30 - 1700, 9:00 - 1730. Weekend work might be required to meet customer demands at our busiest time.

The role consists of working with one of our depots and being a customer service contact for each customer at that depot.
You will be our 1st point of contact via telephone or email to deal with delivery queries, chasing of bookings, ETA's and pods.

Each customer has a service KPI you will be responsible for maintaining that KPI and escalation when necessary any repeat issues and under performance of a KPI.
You will work side by side our cold stores and transport ensuring the customer is serviced correctly and communicating efficiently.

In this role you will:

• Plan and coordinate multiple orders across several customers daily.

• Support the day-to-day transportation operations, including shipment planning, load consolidation, and the import/export process. Provide customer support for Lineage Transportation Team.

• Maintain commitment and positive relationship with customers.

• Resolve any issues

• Collecting and analysing customer feedback

• Set pick up's/delivery appointments based on service and schedule requirements.

• Interface with customer base to facilitate problem resolution and improvement opportunities.

• Ensure carrier/customer accessorial costs are communicated timely.

• Monitor carrier performance and recommend routing changes as needed.

• Evaluate carrier alternatives and tender freight based on cost/service requirements.

What are we looking for?

• Professional customer services and organisation skills

• Strong eye for attention to detail

• Excellent verbal and written communication skills

• Self-motivated, team player with the ability to use own initiative

• Administration skills - Knowledge on warehouse system software

• Good numeracy and literacy skills

• PC Literate including MS

• Knowledge of customer care in shipping and transportation

What's in it for me?

• A permanent opportunity with a direct employer; we will not employ you through an agency.

• Opportunity to develop a career within an industry leading global company.

• Monthly Pay.

• The opportunity to earn an additional day of annual leave each year up to the maximum of one extra week for length of service.

• Free onsite car park.

• Support your emotional well-being with access to a 24/7 employee assistance phone line offering confidential free counselling and advice.

• Preferential rates for loans and savings offered through exclusive access to a credit union.

• Refer new employees and get generous financial reward through our referral scheme.