Customer Service Representative

Dacorum Borough Council; Hemel Hempstead; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A local council in Hemel Hempstead is seeking an enthusiastic individual for a customer service role. The position involves ensuring excellent service across various channels, requiring good communication skills and IT proficiency. This fixed-term contract offers a flexible hybrid working arrangement, where you can work both from home and the office, fulfilling the needs of the community.

Qualifications

• Experience delivering customer service to a high standard.

Responsibilities

• Ensure customers receive the best possible service across multiple channels.
• Handle customer interactions via telephone, face to face, and email.

Skills

Excellent communication skills

Proficient IT skills

Good listening and questioning skills

Education

Good level of general education, including English and Maths

Job description

Overview

1 Year Fixed Term Contract

Ref: CS010

We are thrilled to offer an exciting opportunity for an enthusiastic individual with a passion delivering outstanding customer service to join our team. If you’re someone who enjoys helping others and thrives in a fast-paced, collaborative environment, we want to hear from you.

Responsibilities

As a key member of our Customer Service team, you will play a vital role in ensuring our customers receive the best possible service across multiple channels, including telephone, face to face interactions and email.

Qualifications

• Good level of general education, including English and Maths
• Excellent communication skills
• Proficient IT skills
• Experience of delivering customer service to a high standard
• Good listening and questioning skills

Working Arrangements

The role offers a flexible hybrid working arrangement, where once trained you will have the opportunity to work from home or within the Council offices. Flexibility in shift patterns and the ability to work in Hemel Hempstead, Berkhamsted or Tring is required.

The deadline for applications will be midnight on the closing date shown in the advert details.