Customer Service Representative

Avery Dennison; Harrogate; On-site; GBP 25,000 - 35,000; Full time

Job description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.

Avery Dennison is an equal opportunity employer

Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via [e-mail].

Job Description

About the Role

We're looking for a motivated and customer-centric individual to join our team as a Customer Service Representative. In this role, you'll be a key point of contact for our valued customers, which are some of the best renowned and iconic sports teams in the world ensuring they have a positive and seamless experience with our products and services. You'll be responsible for managing accounts, processing orders, resolving inquiries, and building strong relationships with our clients.

What You'll Do

• Account Management: Manage a portfolio of customer accounts, ensuring timely and accurate order processing, follow-up, and fulfillment.

• Customer Service: Provide exceptional service to customers, responding to inquiries, resolving complaints, and providing product/service information.

• Order Management: Process orders efficiently, track shipments, and proactively communicate any supply chain issues or delays.

• Sales Support: Collaborate with the sales team to achieve sales goals, provide price quotes, and offer product recommendations.

• Process Improvement: Identify opportunities to improve customer service processes and contribute to enhancing efficiency and customer satisfaction.

• Collaboration: Work closely with internal departments, including logistics, operations, and sales, to ensure seamless order fulfillment and customer support.

Qualifications

• Customer service experience, preferably in a B2B environment.

• Experience liaising with high-profile brands.

• Strong administrative and organizational skills.

• Excellent communication and interpersonal skills.

• Interest in football and/or design.

Additional Information

We not only embrace change… we drive it. We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests. We are committed to workplace diversity, both for employees and for the business. We are a force for good, embedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer:

• Work hours flexibility
• International environment
• A growing team with good spirit
• Competitive total rewards

Avery Dennison is an equal opportunity employer. If you are interested in knowing more about our Diversity & Inclusion approach, please go to www.averydennison.com