Customer Service Representative

Orega; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Services Representative, where your friendly demeanor and proactive approach will shine. In this dynamic role, you'll be the welcoming face of the Centre, providing exceptional customer service and managing reception duties. You'll engage with clients, support them with IT queries, and contribute to a vibrant workplace culture. This is an exciting opportunity to be part of a growing organization that values positivity and professionalism, making a real impact in the customer experience. If you thrive in a fast-paced environment and enjoy interacting with people, this position is perfect for you.

Qualifications

• Friendly and proactive individual with strong customer service skills.
• Ability to manage reception duties and maintain accurate records.

Responsibilities

• Handle front-of-house customer liaison and manage reception duties.
• Support customers with IT equipment setup and queries.

Skills

Customer Service

Communication Skills

Multitasking

IT Support

Professional Telephone Manner

Positive Attitude

Education

High School Diploma

Tools

IT Equipment

Telephony Systems

Job description

Overview: As a Customer Services Representative (CSR) at Orega, you'll play a crucial role in delivering top-notch customer service to our Centre's clients and visitors. This hands-on position requires a friendly and proactive individual with a 'nothing is too much trouble' attitude.

Full training is provided for this role.

Key Responsibilities:

Customer Services:

• Be the welcoming face of our Centre, handling front-of-house customer liaison.
• Efficiently manage reception duties with a courteous and professional approach.
• Answer switchboard calls promptly, maintaining rapid response standards.
• Log call information, maintain accurate records, and handle routine clerical tasks.
• Communicate effectively between customers, suppliers, visitors, and internal staff.
• Maintain a high level of customer service, embodying a positive and helpful attitude.

Administration, Building Protocol, and Activities:

• Ensure security procedures are followed.
• Conduct housekeeping checks for cleanliness.
• Order and manage office supplies.
• Perform daily/weekly checks to maintain agreed standards.
• Handle general filing, word processing, and administration tasks.

Sales and Marketing:

• Participate in Centre tours and learn about Orega's products and services.
• Willingness to engage in selling Orega's products.

IT/Telecoms:

• Support customers with setting up IT equipment and queries.

General Responsibilities:

• Adhere to company policies and procedures.
• Conduct oneself professionally, promoting a positive image of Orega.
• Maintain a positive and proactive energy, even in stressful situations.
• Positive customer relationship skills.
• Interest in learning about commercial business environments and general finance.
• Demonstrated ability to use customer service knowledge.
• Confident communication and presentation skills.
• Computer literate with a willingness to learn IT/Telephony.
• Outgoing, enthusiastic, and confident.
• Ability to operate in multicultural environments.
• Self-motivated and well-organized.
• Professional telephone manner.
• Excellent team player with multitasking abilities.

As Orega continues to grow, we strive to ensure that our culture remains vibrant and outstanding. Our core values have a huge impact on our business, the way we interact with each other and the work environments we work in.