Customer Service Representative

Standard Aero; Gosport; On-site; GBP 25,000 - 30,000; Full time

Job summary

An aerospace company based in Gosport is seeking a Customer Service Representative. You will develop and manage customer relationships while ensuring responsive communication and efficient transaction processing. The ideal candidate will possess strong interpersonal skills, customer-facing experience, and a solid understanding of financial terminology. This role offers various benefits including wellbeing services and generous annual leave.

Benefits

206 hours annual leave + 8 public holidays

Wellbeing services including virtual GP and fitness programs

Bonus opportunities

Paid sick leave

Life assurance

Cycle to work scheme

Onsite gyms

Seasonal flu jabs

Qualifications

• Proven customer-facing experience required.
• Experience in diverse cultural environments is a plus.
• Self-motivated with good prioritization skills.

Responsibilities

• Develop and manage customer relationships effectively.
• Process customer transactions accurately.
• Communicate with management regarding customer issues.

Skills

Interpersonal and communication skills

Customer-facing experience

Planning and organizational skills

Understanding of financial terminology

Analytical and problem-solving skills

Fluent in English

Education

Customer administrative experience

High-level Microsoft Office skills

Financial knowledge or training

Tools

Excel

Word

Job description

Social network you want to login/join with:

Customer Service Representative, Gosport

col-narrow-left

Client:

Standard Aero

Location:

Gosport, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

e8666cc1119c

Job Views:

6

Posted:

01.08.2025

Expiry Date:

15.09.2025

col-wide

Job Description:

Build an Aviation Career You’re Proud Of

Build your career with integrity by working at a company that doesn’t just treat you like a number. You’ll get the tools to do things right in a clean and safe work environment and the trust to fix any issue that comes your way. Our on-the-job training and team of experts mean you’ll be set up for success.

Key responsibilities and duties but not limited to:

• Develop and manage customer relationships, increasing customer satisfaction and delivering responsive communication;
• Accurately prepare and process customer transactions such as quotations, purchase orders, rentals, cost estimates, invoicing, and financial analysis;
• Review estimates and invoices with the CPM;
• Work with finance to set up and manage customer accounts in the ERP system;
• Communicate with operations and management regarding customer issues;
• Ensure all Cycle Zeros are completed before product induction;
• Process customer and intercompany purchase orders;
• Monitor warranty payments from OEMs and prepare journal entries;
• Coordinate delivery of customer documentation to support engine functions;
• Update and manage production and project plans in the ERP system;
• Create and maintain reports and KPIs;
• Manage time effectively, meet goals, and collaborate with team members;
• Maintain proficiency in office software and equipment;
• Follow company policies and procedures, creating new ones if necessary;
• Answer calls and provide frontline support;
• Create and maintain filing systems;
• Work flexible hours as required;
• Present a professional image to customers;
• Participate in meetings and operational improvement projects;
• Support other team members as needed;
• Perform other duties to ensure departmental efficiency.

Competencies:

Core:

• Good interpersonal and communication skills;
• Ability to build effective relationships;
• Strong financial understanding;
• Follow and write processes and procedures;
• Self-motivated with good prioritization;
• Fluent in English;
• Meet health screening requirements.

Essential:

• Customer-facing experience;
• Understanding of financial terminology and processes;
• Planning, organizational, analytical, and problem-solving skills;
• Experience in diverse cultural environments;
• Compliance with quality, environmental, safety, and export policies.

Desirable:

• Aviation experience;
• Full driving license;
• Willingness to travel;
• Knowledge of products/engines/accessories;
• Experience with ERP systems.

Organizational Relationships:

Collaborate with CPM, OEMs, Sales, Operations, Engineering, Supply Chain, and Procurement departments. Contribute to other functions like Technical, Quality, and Material departments. Work effectively with colleagues and internal teams.

Qualifications and Training:

• Customer administrative experience;
• High-level Microsoft Office skills;
• Financial knowledge or training;
• Fluent English communication.

Experience:

• Customer administrative experience;
• Proficiency in Excel and Word.

Benefits:

• 206 hours annual leave + 8 public holidays;
• Wellbeing services including virtual GP, Employee Assistance Program, fitness programs;
• Bonus opportunities;
• Paid sick leave;
• Life assurance;
• Cycle to work scheme;
• Onsite gyms;
• Seasonal flu jabs.