Customer Service Representative

Davies Group; Gogar; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK Pensions provider is seeking a Customer Service Representative for a 6-month contract in Edinburgh. You will be the first point of contact for customers, handling pension-related queries and ensuring exceptional service. The role requires experience in a telephony environment and strong communication skills. This position is office-based and offers £150 per day.

Qualifications

• Experience in a telephony environment.
• Strong communication and listening skills.
• Natural desire to help others.
• Logical problem-solving abilities.

Responsibilities

• Provide exceptional customer service over the phone.
• Build trust and rapport with each caller.
• Explain complex pension-related topics clearly.
• Help customers feel confident and informed.

Skills

Experience in a telephony environment in a regulated sector

Strong communication skills

Active listening skills

Problem-solving approach

Job description

Customer Service Representative | £150P/D | 6-Month Contract

Davies is currently supporting a UK leader in Pensions & Life Assurance who are looking to bring in a team of Customer Service Representatives to join them on an initial 6-month contract in Edinburgh.

In this role, you will be the first point of contact for customers via telephone, handling a variety of pension-related queries and guiding them through all aspects of their retirement journey. You’ll be a confident communicator, an active listener, and forward-thinking in delivering consistently exceptional service.

Please note: this role requires you to live within a commutable distance of Edinburgh. You’ll be based in the office five days a week.

What You’ll Do:

• Provide exceptional customer service over the phone
• Build trust and rapport with each caller
• Explain complex pension-related topics in a clear and friendly way
• Help customers feel confident and informed every step of the way

What We’re Looking For:

• Experience in a telephony environment in a regulated sector
• Strong communication and listening skills
• A natural desire to help others
• Calm, logical approach to problem-solving

Key Details:

• £150 Per day (Inside IR35, via Umbrella)
• 6 month initial contract
• Onsite in office – Edinburgh (EH12)