Customer Service Representative

AWE; Gloucester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the UK is looking for a Sales & Service Representative. You will be responsible for achieving new business sales and ensuring customer retention through exceptional service. The role involves handling incoming and outgoing communications, delivering on conversion metrics while maintaining compliance with regulations.

Benefits

Flexible working and holiday options

Pension and life insurance

Learning and development opportunities

Discounts on technology, travel, and leisure

Volunteering and charity support days

Qualifications

• Accurate knowledge of products and regulatory requirements.
• Ability to maintain detailed records of customer interactions.
• Experience with performance metrics in sales.

Responsibilities

• Manage incoming and outbound call activities to meet sales targets.
• Deliver world-class customer service by explaining product features.
• Adhere to statutory and company regulations efficiently.

Skills

Communication

Negotiation

Customer Service

Job description

To deliver results within a fast paced Sales & Service team. You will be responsible for achieving new business sales and retention of current business through binding cover for their desired product on a non-advised basis.

Working on a blend of incoming and outgoing contacts, you will deliver great customer experiences and be used to delivering consistently strong performance against target.

Key Accountabilities:

• To undertake incoming and outbound call activity on allocated products to meet and/ or exceed daily targets
• To deliver on conversion metrics defined for both inbound and outbound calls
• Ensure that all inbound or outbound calls are answered to agreed service levels, within TCF parameters and to quality standards
• Utilise communication and negotiation techniques and skills to clearly explain the features and benefits of our products, ensuring that every customer receives world class customer service
• Maintain accurate and detailed records of all customer contact to ensure that all policy documentation is distributed to clients in accordance with business procedures
• To acquire, maintain and record an accurate level of appropriate product and regulatory knowledge and skill as is appropriate for the role.
• To ensure that all statutory and company regulations are followed to protect clients, colleagues and the business interests of the company.
• Adhere to the contents of the Operating Procedure Manual and Business Unit Supplemental Operating Procedure Manual at all times
• Ensure the Thistle TCF principals are fully understood and applied across all customers
• Monitor attainment of targets as outlined on performance appraisal and during 121 sessions with manager
• Carry out any additional duties as agreed with your Line Manager

Why Join Us?

• Competitive salary and benefits package
• Flexible working and holiday options
• Pension, enhanced parental leave, and life insurance
• Discounts on technology, travel, and leisure
• Learning and development opportunities
• Volunteering and charity support days
• Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.

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REF-222872