Customer Service Representative

City Facilities Management Holdings Ltd; Glasgow; On-site; GBP 25,000; Full time

Job summary

Join a leading facilities management company as a Helpdesk Operator. You will handle calls, coordinate teams, and manage administrative tasks while contributing to customer excellence. With great benefits, including 33 days of paid holiday and health plans, this role offers extensive career development opportunities.

Benefits

33 days paid holiday

Free on-site parking

Subsidised canteen facilities

Access to Mental Health First Aiders

Pension scheme with up to 5% matched contribution

Company-funded Healthshield cash plan

Salary sacrifice schemes

Access to colleague reward and recognition tools

Great development and career opportunities

Qualifications

• Driven and passionate with a great attitude to deliver customer excellence.
• Helpdesk experience in facilities management.
• Administrative experience with knowledge of Microsoft Office.

Responsibilities

• Handling inbound and outbound calls and logging jobs in a fast-paced environment.
• Coordinating contractors and City Technicians to meet City standards.
• Completing a variety of administrative tasks such as quotes, emails, and job management.

Skills

Communication

Attention to Detail

Teamwork

Tools

Microsoft Office

Job description

Salary: £24,360 per annum


Location: Glasgow Head Office, Caledonia House, Lawmoor Street, G5 0US

Contract type: Permanent

Full time: 37.5 hours per week. Working 5 over 7 days.

Why join City?

We pride ourselves on our culture, our people, and our customers. We live by our company values: show you care, make it happen, be your best, strive to improve and one City.

We are a passionate and driven team, and by joining City, you become part of the UK's largest, privately owned facilities management company.

Our people are at the heart of what we do, and we care about the wellbeing of our colleagues and have developed an extensive benefits range of benefits.

Here are the benefits we offer:

33 days (6.6weeks) paid holiday for a full-time contract

37.5 hours per week contract

Free on-site parking

Subsidised canteen facilities & vending machines

Access to Mental Health First Aiders

Recommend a Friend incentive

Pension scheme – up to 5% matched contribution

Company-funded Healthshield cash plan. Healthshield gives you money back on everyday healthcare costs, including dental, optical, physio, wellbeing, and much more

Salary sacrifice schemes, including Smart Tech and Cycle to Work

Great development and career opportunities

Access to One City, our reward and recognition hub. One City provides access to a host of benefits:

Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more

Health and wellbeing centre, which has a range of resources, including - an employee assistance programme, health and wellness apps, recipes, fitness videos, physio, discounted gym membership and mindfulness tips

Access to our colleague reward and recognition tools, with awards ranging from £5 - £250!

Here's what you can expect to be doing:

Handling inbound and outbound calls, and logging jobs in a fast-paced environment

Co-ordinating contractors and City Technicians to ensure they attend to our City standards

Working in partnership with customers to achieve results

Completing a variety of administrative tasks such as quotes, uplifts, emails

End-to-end job management

Working as part of a team to drive customer excellence

Here's what we would like from you:

Driven and passionate with a great attitude to deliver customer excellence

Helpdesk experience in facilities management

Excellent verbal and written communication skills

Accuracy and attention to detail

Ability to work as part of a team and effectively manage own workload

Administrative experience, including knowledge of Microsoft office packages

Previous contact centre/call centre/helpdesk experience