Customer Service Representative

Vrieservice; Gateshead; On-site; GBP 40,000 - 60,000; Full time

Job summary

Une entreprise de services à l'international recherche un Représentant du Service Client basé à Gateshead pour rejoindre leur équipe. Le poste, de 36 heures par semaine, implique le traitement des commandes, la gestion des plaintes et la communication avec les clients. Une première expérience en service client et des compétences informatiques solides, notamment sur SAP et Microsoft Office, sont requises. Le titulaire du poste contribuera à offrir un service exceptionnel aux clients et à maintenir des relations professionnelles hautement efficaces.

Qualifications

• Expérience antérieure dans un département de service client.
• Compétences en communication client et résolution de problèmes.
• Connaissance des systèmes SAP est un plus.

Responsibilities

• Enregistrer et traiter les commandes dans le système SAP.
• Agir en tant que premier point de contact pour les clients.
• S'assurer que le traitement des commandes est fait à temps et en totalité.

Skills

Customer Service Experience

Problem Solving

Attention to Detail

Communication Skills

Tools

Microsoft Office

SAP

Job description

Our international client based in Felling Gateshead are looking for a Customer Service Representative who supports and assures the Customer Service Team's highly professional interactions with customers associated with their order processing, complaint registration, general management and information required.

Hours - Monday to Friday 36.15 min a week between 8.30am to 4.30pm

Hourly rate - £13.00per hour

Duration - 4 months initially

Key responsibilities;

• Register and process orders in the SAP system received via email, phone or through other contact with the customer or associate.
• Acts as first level contact with customers for order receipt, quotations, general enquiries and attempting to resolve complaints.
• Where appropriate contact agents and make necessary arrangements for delivery to an agent, vessel or direct to customers.
• Ensure order processing is handled on time and in full and is transferred to the appropriate warehouse, logistic team and transport company.
• Ensures cooperation and fosters good relationships between customer service and field sales force regarding administration of customer's orders.
• Obtain adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
• Raises issues in delivery and/or invoice process with Team Co-ordinator and/or Cluster Customer Service Manager.
• Refers higher level customer complaints to Team Co-ordinator and/or Cluster Customer Service Manager.
• Makes proposals for improvements to work processes to Cluster Customer Service Manager and OTC Development Manager.
• Completes registering / filing / archiving of customer service-related documentation.
• Adheres to all applicable corporate as well as site policies/procedures with attention to personal conduct/HS&E standards and acts in compliance with all regulations.
• Completes all mandatory H&S and compliance internal training modules.
  
  

Experience

• Experience in customer service department / facing customers
  
  

Language Skills

• Good local language required
• Good English
  
  

IT Skills

• Strong IT literacy, especially in all Microsoft office applications. Excel and outlook
• SAP Knowledge
  
  

Other Skills

• Good networking skills with all stakeholders across several internal and external functions
• Demonstrable experience of ability to work under pressure
• Attention to detail and accuracy
• Strong client-facing and communication skills
• Problem- solving
• Proactivity
  
  

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