Customer Service Representative

William Hill; Flint; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading betting company in the United Kingdom is seeking individuals for retail roles where customer service is paramount. You will engage with customers, process bets, and promote safer gambling while building lasting relationships. The position offers benefits like an annual pay review, holiday entitlement, and pension contributions. Join a team that values your growth and community involvement.

Benefits

Annual Pay Review & Bonus Scheme

28 days holiday entitlement

Paid birthday day off

Subsidised travel

Pension plan

Perks and discounts

Training and development opportunities

Qualifications

• Age 18+ (legal requirement).
• Passion for delivering great customer service.
• Strong interpersonal and empathy skills.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with our customers and providing excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays.

Skills

Customer service

Interpersonal skills

Empathy

Job description

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Job Description

People don’t just come here to place bets, they come for the experience. You will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.

Responsibilities:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evening and weekend work

What’s in it for you?

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:

• Working hours: We offer a range of full and part-time hours.
• Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will qualify for an annual performance bonus.
• Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata).
• Paid birthday day off: In addition to your holiday entitlement, you will receive an extra paid day off for your birthday, which can be taken any time within your birthday month.
• Subsidised travel: For roles based in London, enjoy access to our discounted (or free, depending on location) Zone 1-6 Oyster card for reduced-cost commuting.
• Pension plan: We’ll match your pension contributions up to 4%.
• Perks and discounts: Enjoy discounts in high street shops, cinemas, and holidays.
• Training and development: We support your growth with career development opportunities, promoting from within and nurturing a culture of retention.

Requirements for Success:

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills to engage with diverse customers