Customer Service Representative

Teledyne; Fareham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Fair compensation structure

Job summary

Raymarine, a leading marine electronics company, seeks a Customer Service Representative to ensure excellent support for product orders, repairs and warranty services. You will work with Sales, Marketing, Supply Chain and Engineering to deliver a positive customer experience within a collaborative team.

This onsite role in Fareham requires excellent communication, problem-solving skills and the ability to manage queries via phone and email while supporting service processes.

Qualifications

• Experience in customer service, administration and process support.
• Proven ability to build and maintain strong customer relationships.
• Strong written and verbal communication skills.
• Excellent organisational skills with the ability to prioritise competing tasks.
• Ability to work independently while contributing effectively within a team.

Responsibilities

• Receive, track and dispatch products submitted for repair or service.
• Coordinate communication between customers and the service team by phone and email.
• Manage customer queries, complaints, payments and service records.
• Support order management and administrative activities within the Customer Service department.
• Monitor office stock levels and maintain essential office and workshop supplies.
• Identify process improvements that enhance customer satisfaction and operational efficiency.
• Provide administrative support to Sales and Marketing teams when required.

Skills

Customer service

Administration

Communication

Organisational skills

Microsoft Word

Excel

Tools

SAP

Microsoft Word

Excel

Job description

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Join Raymarine, a leading marine electronics company that designs and manufactures innovative products for boating, sailing, fishing and light commercial marine markets. As a Customer Service Representative, you will play a vital role in ensuring customers receive excellent support for product orders, repairs and warranty services. Working closely with Customer Service, Sales, Marketing, Supply Chain, Finance, Product Management and Engineering teams, you will help deliver a positive customer experience while supporting the efficient operation of our service processes. This role is ideal for someone who enjoys solving problems, building customer relationships and working in a collaborative environment where their contribution has a direct impact on customer satisfaction and business success.

Your job in plain text

• Receive, track and dispatch products submitted for repair or service
• Coordinate communication between customers and the service team by phone and email
• Manage customer queries, complaints, payments and service records
• Support order management and administrative activities within the Customer Service department
• Monitor office stock levels and maintain essential office and workshop supplies
• Identify process improvements that enhance customer satisfaction and operational efficiency
• Provide administrative support to Sales and Marketing teams when required
• Undertake all mandatory training as requested
• This job is onsite in Fareham, UK
• Carry out the role in accordance with all relevant legislation and following Raymarine’s policies and processes (including but not limited to those relating to ethics, compliance, cyber security, product development, labour and human rights, and the environment.)

To be ready to take on this role we would love if you have

• Experience in customer service, administration and process support
• Proven ability to build and maintain strong customer relationships
• Strong written and verbal communication skills
• Excellent organisational skills with the ability to prioritise competing tasks
• Ability to work independently while contributing effectively within a team
• Good computer skills including Microsoft Word and Excel
• Experience using enterprise resource planning systems, preferably SAP
• Knowledge of export control processes and procedures would be advantageous

What Raymarine offers you

• Opportunity to develop your career with one of the leading marine electronics companies.
• At Raymarine, you get a unique opportunity to experience how cutting-edge R&D, software- and hardware development come together under one roof.
• Friendly culture with a focus on collaboration, problem-solving, and creativity.
• A fair compensation structure and benefits

This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.