Customer Service Representative

Den Hartogh; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics service provider in the UK seeks a Customer Service Representative to manage order processes and ensure outstanding service. Ideal candidates will possess exceptional attention to detail, interpersonal skills, and a proactive approach in a fast-paced environment. This position offers a competitive benefits package and opportunities for professional growth.

Benefits

Excellent pension and life assurance schemes

25 days of annual holiday

Cycle-to-work scheme

Access to our Benefit Hub for exclusive perks

Comprehensive Help@Hand

Qualifications

• Exceptional attention to detail and organisational skills.
• Ability to resolve issues under pressure.
• Strong interpersonal and communication skills.

Responsibilities

• Oversee the entire order process for customers.
• Resolve issues and implement new transport lanes.
• Collaborate with colleagues to deliver transport solutions.

Skills

Attention to detail

Organisational skills

Interpersonal skills

Communication skills

Problem-solving

Flexibility

Job description

Overview

Ambitious people realising creative logistics solutions.

Where will you be working?

Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, our family-owned company strongly focuses on safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions that contribute to a more efficient supply chain. We operate worldwide with 54 locations in 27 countries. Our team consists of over 2,600 employees, and we manage a modern fleet of 25,000 tank containers, 5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks.

The Role

We are looking for a highly organised, detail-oriented and proactive Customer Service Representative to join our Liquids team. In this key role, you’ll be the trusted partner for your customers—managing their requests from the transport order right through to delivery. You’ll take ownership of the full process, becoming the go-to logistics expert who provides solutions, handles challenges, and delivers outstanding service.

Responsibilities

• Be the main point of contact for your customers, overseeing the entire order process, ensuring accuracy from start to finish.
• Resolve issues, implement new transport lanes, and provide insights through financial and operational analysis.
• Collaborate with colleagues across Europe to deliver innovative transport solutions and drive continuous improvements.
• Be agile, switching seamlessly between customer service, liaising with operational and commercial colleagues, and implementing key efficiencies.

Successful candidates

As a Customer Service Representative, you’ll thrive if you enjoy a fast-paced environment and are eager to contribute to the success of our growing business.

Qualifications

• Exceptional attention to detail and organisational skills, with a passion for delivering the highest standards of customer service.
• Resilience under pressure, with the flexibility to adapt quickly to evolving market and customer demands.
• Strong interpersonal and communication skills, with the ability to build collaborative relationships with customers and internal teams.
• Outstanding sense of responsibility, with a proactive and structured approach to customer centricity.
• A solution-focused, proactive team player who anticipates potential problems and acts quickly to resolve them.
• Confidence in managing multiple priorities, working at pace, and consistently meeting deadlines.
• A growth mindset – eager to learn, open to feedback, and motivated to pursue ongoing training and professional development.

What we offer

At Den Hartogh Logistics, we believe people are our greatest strength. When you join our team, you can expect:

• A culture built on trust, ownership, and responsibility, where your contributions truly matter.
• A dynamic and innovative work environment, with operational excellence, continuous improvement, and teamwork at its core.
• Opportunities for professional growth and personal development, supported by tailored training programmes.
• A competitive benefits package, including:
• Excellent pension and life assurance schemes
• 25 days of annual holiday
• Cycle-to-work scheme
• Access to our Benefit Hub for exclusive perks and discounts
• Comprehensive Help@Hand and Employee Assistance Programme
• A workplace that values ambition, innovation, and collaboration – while never losing sight of the importance of enjoying what we do.

Sounds good? Apply now! Want to know more? Contact Sarah Langridge, People & Culture Co-ordinator ([e-mail]) or apply directly via the button below.