Customer Service Representative

Zurich Insurance Company; England; Hybrid; GBP 20,000 - 28,000; Full time

Job summary

Zurich Insurance Company seeks a Customer Service Representative based in Wiltshire, providing exceptional service to customers and advisers. The role includes addressing queries with a customer-centric approach and working in a hybrid model. Ideal candidates will possess strong communication skills and a problem-solving mindset, emphasizing a commitment to service excellence within a supportive workplace.

Benefits

Hybrid working model

Continuous training and development opportunities

Commitment to wellbeing and diversity

Qualifications

• Experience in customer service is desirable but passion is key.
• Ability to work within a team and to communicate effectively.
• Demonstrates a positive, can-do attitude and integrity.

Responsibilities

• Support customers and advisers with queries on applications or policies.
• Understand caller's needs and deliver great outcomes.
• Suggest improvements in business processes.

Skills

Customer focused

Excellent verbal communication skills

Excellent written communication skills

Strong attention to detail

Problem-solving skills

Team player

Job description

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Customer Service Representative, Wiltshire

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Client:

Location:

Wiltshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8016af370b35

Job Views:

3

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Location: Swindon (hybrid working after training period)

Closing date for applications: 26th June 2025

The opportunity

We are on a journey of change and transformation. Our ambition is to be the best retail protection provider for our advisers, customers, and colleagues. We are looking for people with a passion for delivering excellent customer service to join us as we bring together all our retail protections teams together within Zurich.

In return for your commitment to help us achieve our ambition we can offer an outstanding place to work, where you will be supported and can thrive and grow.

What will you be doing?

You will be an integral part of our business, supporting our customers and advisers if they have any queries on their application or policy. This role is not about getting through calls quickly – it is about understanding the caller’s needs and delivering a great outcome. We also want you to have the ability be able to play an active role in shaping our business, suggesting, and getting involved in how we can improve!

The role is up to 37.5 hours per week, working from Monday to Friday between 8.30am and 5.30pm. As well as no evening or weekend working, we offer a hybrid working model so once you’re up to speed you can work from your own home if you prefer for up to 50% of the time.

We want the best people for our roles, and we recognise that sometimes those people aren’t available full-time, so we have part-time, job-share and full-time roles available.

Who are we looking for?

The ideal candidate will be able to:

• Demonstrate a positive can-do attitude, always acting with integrity
• Provide accurate information to advisers, customers and other third parties
• Apply common sense and pragmatism to achieve appropriate outcomes
• Support a culture of continuous improvement

We are looking for people who want a career and not just a job. Whilst previous experience is great, equally important is having a passion for customer service coupled with great verbal and written skills.

You will also:

• Be customer focused with excellent verbal and written communication skills
• Have a strong attention to detail
• Be a great team player
• Enjoy problem solving and building relationships

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-hybrid