Customer Service Representative

Job Description

Customer Service Representative | Ellesmere Port

Your new company
A leading global manufacturer based in Ellesmere Port.

Your new role
As a Customer Service Representative, you will play a crucial role in supporting customers throughout the journey of their orders as well as communicating customer insight to both the Operational and Sales teams.

What you'll need to succeed
You will have prior experience in a similar role within Customer Service or Administration, preferably within a manufacturing organisation. Your responsibilities will include but not be limited to:

1. Building and maintaining customer relationships.
2. Responsible for customer daily account management, providing quotations, sharing product knowledge, dealing with customer enquiries & complaints.
3. Being first point of contact for the customer, dealing with all customer enquiries & complaints when required.
4. Manage orders from point of quotation to final delivery, ensuring progress is tracked, communicated, identifying potential issues and implementing solutions to ensure targets are met.
5. To ensure regular contact is maintained with the customer and to develop customer relationships further.
6. Work daily within the ERP system and Salesforce recording and maintaining customer accounts.
7. Provides timely and accurate analysis and progress reporting in line with customer orderbooks.
8. Produce daily/weekly statistical analysis and reporting on KPI’s.

What you'll get in return
33 days holiday including public holidays plus additional day off to celebrate your birthday, life assurance up to 4 x salary, pension scheme, and more.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Job Reference: 4669227