Customer Service Representative

The Business Connection; Ellesmere Port; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A dynamic customer service firm in Ellesmere Port is looking for a Customer Service Representative. The role involves resolving queries and providing high standards of care. Candidates should have at least 2 years of experience in phone-based customer service, excellent communication skills, and a collaborative spirit. Benefits include hybrid work, 23 days' holiday, and a healthcare cashback scheme.

Benefits

23 days' holiday, increasing with service

Quarterly staff awards

Healthcare cashback scheme

Company events

Qualifications

• Minimum of 2 years' phone-based customer service experience.
• A customer-driven approach to all tasks.
• Excellent communication skills.

Responsibilities

• Answer telephone queries of varying urgency and complexity.
• Liaise with other teams to address queries or complaints.
• Update the internal database to track customer communications.

Skills

Phone-based customer service experience

Customer-driven approach

Excellent communication skills

Team support skills

Results-driven

IT skills in MS Office

Job description

Overview

A fantastic opportunity for a Customer Service Representative to join a progressive, innovative company with 25 years' industry leading experience.

Based within exceptional, modern offices, the Customer Service Representative will be rewarded with 23 days' holiday, increasing with service to 30 days; quarterly staff awards and long service rewards; company events; free onsite parking; a healthcare cashback scheme; life assurance; and genuine career opportunities.

Working on a hybrid basis, the Customer Service Representative will work 37.5 hours a week, between the hours of 8am and 6pm Monday to Friday, 10am-2pm Saturday (on a rota).

The role involves liaising with clients to effectively and consistently resolve queries, providing the highest standard of customer care and always aiming for excellence. The Customer Service Representative will provide a first call resolution and work closely with internal teams to ensure continuity of service.

Responsibilities

• Answer telephone queries which range in urgency and complexity
• Liaise with other teams to provide a satisfactory response to all queries or complaints
• Accurately update the internal database to track and record all customer communications
• Organise call backs at requested times
• Maintain a weekly/monthly call log system
• Undertake training as required and take part in team meetings to share learning and improve processes

Qualifications / Skills

• A minimum of 2 years' phone-based customer service experience
• A customer driven approach to all tasks, aiming for a first call resolution every time
• Excellent communication skills, with the ability to liaise with customers, suppliers and colleagues effectively
• Team support skills with the ability to work collaboratively as well as independently
• Results-driven with a focus on achieving goals and objectives
• Take ownership of a query and deliver on promises made
• IT skills in MS Office - particularly Excel and Word

Keywords: customer, client, calls, service, phone calls

We are an equal opportunities agency and welcome applicants from all backgrounds.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.