Customer Service Representative

Copart Uk; East Kilbride; On-site; GBP 22,000 - 26,000; Full time

Job summary

A logistics company is seeking a Customer Service Advisor in East Kilbride. The role involves handling inbound and outbound calls, assisting customers with queries, and performing administrative tasks. The ideal candidate should possess excellent customer service skills and the ability to adapt in a fast-paced environment. Offering a great work-life balance with 23 days of holiday and various health benefits, this role promotes personal and professional development.

Benefits

23 days of holiday plus bank holidays

Paid day to volunteer for charity

Healthcare Cash Plan

Access to Recognition Hub

Workplace pension scheme

Discounted share purchases

Cycle to Work Scheme

Life insurance coverage

Exclusive discounts on purchases

Mortgage Advice and Life Coaching

Responsibilities

• Respond to high volume inbound and outbound calls.
• Assist members and private traders with queries.
• Handle administrative duties related to documentation.

Skills

Excellent customer service

Clear communication skills

Strong attention to detail

IT literate

Adaptable and multi-tasking

Team player

Job description

We are currently looking for a Customer Service Advisors to join our team at our East Kilbride Operation Centre, G75 0SB.

You'll be working from Monday to Friday with no bank holiday working, so you'll benefit from a great work-life balance and have more time to yourself.

Our Customer Service Advisors are a dedicated team that are crucial to our operation, who promptly respond to high volume inbound and outbound calls from our customers, while maintaining our Service Level Agreements and time frames.

They also assist our members and private traders with sales and return queries and provide administrative duties associated with documentation and compliance.

What do we need from you?

• Excellent customer service
• Great, clear communication skills, both written and verbal
• Strong attention to detail
• IT literate
• Adaptable, with the ability to multi-task in a fast-paced environment
• Able to work as part of a team

What we offer you in return:

• Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
• Give Back: Receive a paid day to volunteer for a charity of your choice.
• Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
• Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection.
• Your Future: Join our contributory workplace pension scheme for financial security.
• Investment: Purchase shares in our global company at a discounted rate.
• Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
• Life Assurance: Enjoy peace of mind with our life insurance coverage.
• Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.
• Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.

Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.