Customer Service Representative

www.findapprenticeship.service.gov.uk - Jobboard; East Kilbride; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading customer service provider is looking for Customer Service Advisors to join their East Kilbride Operation Centre. The role involves responding to inbound and outbound calls, assisting customers with queries, and performing administrative tasks. The ideal candidate should possess excellent customer service and communication skills. Enjoy 23 days of annual leave, a healthcare cash plan, and a workplace pension scheme in this flexible, team-oriented environment.

Benefits

23 days of holiday plus bank holidays

Paid volunteering day

Healthcare Cash Plan

Pension scheme

Employee share purchase plan

Cycle to Work Scheme

Life insurance

Exclusive discounts

Goal support tools

Qualifications

• Excellent customer service skills required.
• Strong communication skills needed for team collaboration.
• Attention to detail is essential for administrative duties.

Responsibilities

• Respond promptly to high volume inbound and outbound calls.
• Assist with sales and return queries.
• Provide administrative support related to documentation.

Skills

Excellent customer service

Clear communication skills

Strong attention to detail

IT literate

Adaptable

Teamwork

Job description

We are currently looking for a Customer Service Advisors to join our team at our East Kilbride Operation Centre, G75 0SB.

You'll be working from Monday to Friday with no bank holiday working, so you'll benefit from a great work-life balance and have more time to yourself.

Our Customer Service Advisors are a dedicated team that are crucial to our operation, who promptly respond to high volume inbound and outbound calls from our customers, while maintaining our Service Level Agreements and time frames.

They also assist our members and private traders with sales and return queries and provide administrative duties associated with documentation and compliance.

What do we need from you?

• Excellent customer service
• Great, clear communication skills, both written and verbal
• Strong attention to detail
• IT literate
• Adaptable, with the ability to multi-task in a fast-paced environment
• Able to work as part of a team

What we offer you in return:

• Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
• Give Back: Receive a paid day to volunteer for a charity of your choice.
• Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
• Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection.
• Your Future: Join our contributory workplace pension scheme for financial security.
• Investment: Purchase shares in our global company at a discounted rate.
• Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
• Life Assurance: Enjoy peace of mind with our life insurance coverage.
• Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.
• Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.

Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.