Customer Service Representative

JR United Kingdom; Dunfermline; On-site; GBP 25,000; Full time

Job summary

A leading charitable organization seeks multiple Customer Service Advisors in Edinburgh. This full-time role involves managing customer inquiries, supporting complaints, and ensuring a smooth journey for customers. Candidates should possess excellent communication skills and a passion for helping others.

Benefits

25 days annual leave + 9 public holidays

Bi-annual bonus

Qualifications

• Experience in customer service, preferably in a call centre.
• Strong communication and problem-solving skills.
• Ability to work with vulnerable customers.

Responsibilities

• Handle incoming customer enquiries and provide accurate advice.
• Manage complaints and appeals within service level agreements.
• Contribute to service improvement initiatives.

Skills

Communication

Problem-solving

Customer service

Job description

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Job Views:

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Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

Job Title: Customer Service Advisor

Location: Edinburgh

Salary: £24,300 per year + bi-annual bonus

Hours: Monday to Friday, 9:00 AM – 5:00 PM

Contract: Full-time, 37 hours per week

Holidays: 25 days annual leave + 9 public holidays

Role Overview:

We are working alongside a fantastic charitable organisation who are looking for multiple customer service advisors. This role involves managing customer enquiries, supporting complaints and appeals, and ensuring a smooth customer journey. The position requires excellent communication skills, a customer-first mindset, and the ability to work collaboratively with internal teams and external partners.

Key Responsibilities:

• Handle incoming customer enquiries and provide accurate advice.
• Support customers through exceptions and delays in their journey.
• Liaise with subcontractors and third parties to resolve issues.
• Manage complaints and appeals within service level agreements.
• Contribute to service improvement initiatives.

Requirements:

• Experience in customer service, preferably in a call centre.
• Strong communication and problem-solving skills.
• Ability to work with vulnerable customers.
• Team-oriented and enthusiastic about helping people.