Customer Service Representative

Utsumi UK Ltd; Droitwich Spa; On-site; GBP 26,000; Full time

Job summary

A leading online retailer based in Droitwich is seeking a dedicated Customer Service Advisor. You will handle various customer enquiries and resolve issues efficiently. Full training is provided, making it perfect for newcomers to the industry. The role offers a competitive salary and excellent benefits including holidays, staff discounts, and modern on-site facilities.

Benefits

Christmas bonus

Contributed pension scheme

Significant staff discounts

Complimentary soft drinks

On-site fully equipped gym

Qualifications

• Previous experience in customer service is helpful but not essential.
• Must be willing to learn about products and operating systems.

Responsibilities

• Handle multi-channel customer enquiries (email, live chat, phone).
• Resolve customer problems and process returns/exchanges.
• Liaise with suppliers on stock availability and delivery times.
• Perform general office administration.

Skills

Team player

Confident

Polite

Professional

Job description

Customer Service Advisor - £25,688 + Excellent Benefits

Taps UK - Droitwich, Worcestershire

Taps UK is a successful online retailer of kitchen and bathroom products, and we are looking for a dedicated Customer Service Advisor to join our team. If you are a team player who is confident, polite, and professional, we want to hear from you.

While previous experience is helpful, it is not essential. We offer full training on our products and operating systems, making this an ideal role for someone looking to enter the industry.

Your Duties:

Handling multi-channel customer enquiries (email, live chat, phone, collections)
Resolving customer problems and processing returns/exchanges.
Liaising with suppliers on stock availability and delivery lead times.
General office administration and systems processing.

Your Entitlements:

Salary: £12.35 per hour (£25,688.00 per annum).
Holiday: 20 Days + Bank Holidays.

Financial Perks: Christmas bonus and a contributed pension scheme.

Discounts: Significant staff discounts on company products (kitchens, bathrooms) and a wide array of other goods (IT equipment, motorsport clothing).

Amazing On-Site Facilities: Fully fitted staff room with kitchen appliances, coffee machine, 50” TV, and pool table.
Complimentary soft drinks and bottled water.
On-site, fully equipped gym including Peloton bike & treadmill, cross-trainer, and free weights.
Modern shower and changing facilities.
Outdoor seating area.

Hours of Work:
40 hours per week, 9:00 am to 6:00 pm, Monday to Friday.

Location:
We are based on the Berry Hill Industrial Estate, a 15-minute walk from Droitwich Train Station and local bus stops.

To Apply:
Please forward your CV to Anna at [e-mail] to be considered for this opportunity.