Customer Service Representative

Greaves Recruitment; Derby; On-site; GBP 27,000 - 28,000; Full time

Job summary

A leading supplier of packaging solutions is seeking a Customer Support Representative to manage customer inquiries and coordinate internal processes. The ideal candidate will have excellent office experience and IT skills, with the ability to foster strong relationships with clients. This role offers a salary ranging from GBP 27,000 to GBP 28,000, and is based in Derby, England.

Qualifications

• Essential: Commercial/office experience required.
• Proficiency in IT, especially Word and Excel is essential.
• Strong organizational skills and attention to detail necessary.

Responsibilities

• Provide proactive internal coordination and serve as a point of contact for customers.
• Manage customer inquiries and maintain relationships with clients.
• Ensure orders are received on time and in full.

Skills

Commercial/office experience

Proficiency in IT (Word and Excel)

Confident and proactive attitude

Attention to detail and accuracy

Strong organizational skills

Ability to work under pressure

Ability to work independently

Team player

Job description

Company profile:

The company is a leading supplier of printed flexible packaging solutions. They are currently seeking a Customer Support Representative to join their team.

Title: Customer Support Representative

Salary: GBP 27,000 - GBP 28,000

Role and Responsibilities:

Provide proactive internal coordination and serve as a point of contact for customers. Build and maintain relationships with existing and new customers. Ensure accuracy when sending information to customers, raising sales orders, and managing production documentation.

Key Accountabilities:

• Develop close relationships with customers, providing a professional first point of contact and fostering confidence in the information provided.
• Ensure seamless supply and production processes, ensuring orders are received on time and in full.
• Maintain proactive contact and account management, aiming to resolve issues within hours with regular updates to customers.
• Coordinate and distribute information effectively both internally and externally.
• Handle all customer inquiries proactively, liaising with the production team as necessary to facilitate positive outcomes, enabling the external sales team to focus on sales growth and new business.
• Manage and maintain customer forward usage data to ensure raw material availability.
• Enter sales orders within 24 hours of receipt, following the Sales Order Processing Flow Chart, and ensuring prices are current and correct.
• Support the external sales team and customers with trial provisions, ensuring they are raised in Radius as TRIALS.
• Address customer complaints immediately upon receipt, informing the Customer Service Manager and Quality and Compliance Manager, and liaising with relevant departments for investigations.
• Manage redundant customer designs by reviewing the aged plate report quarterly, working with the customer, Production Manager, and Proofing department for disposal.
• Coordinate with Purchasing and Planning to ensure material availability before order fulfillment, especially for non-stock materials.
• Prepare job packs for production 5 days in advance, verifying all information is correct, and deliver urgent jobs directly to the Proofing Department if scheduled within 48 hours.
• Support team members to maintain first-class customer service and administrative standards for all customers.

Skills and Experience:

• Essential: Commercial/office experience.
• Proficiency in IT, especially Word and Excel.
• Confident and proactive attitude.
• Attention to detail and accuracy.
• Strong organizational skills.
• Ability to work under pressure and meet deadlines.
• Ability to work independently and as part of a team.
• Professional, highly organized, articulate, self-motivated, customer-facing team player.