Customer Service Representative

Northgate Vehicle Hire; Darlington; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading vehicle rental provider in Darlington is seeking a Customer Service Representative to enhance customer experiences through effective communication and operational efficiency. You will manage bookings, complaints, and inquiries while supporting team initiatives and improving organizational processes. Ideal candidates are customer-centric and detail-oriented, eager to grow within the company.

Benefits

Exclusive employee vehicle-leasing schemes

Discounted repairs

Reduced rates on weekend car and van hires

Financial wellbeing app

Enhanced maternity and paternity leave

Qualifications

• Previous experience in customer service preferred.
• Strong IT skills and ability to adapt to new systems.
• Excellent verbal and written communication skills.

Responsibilities

• Handle bookings, complaints, and inquiries via calls, emails, and chat.
• Support operations through compliance, record keeping, and data entry.
• Engage in career progression opportunities within the business.

Skills

Customer-centric

Detail-oriented

Effective communication

Team-oriented

IT literate

Job description

Social network you want to login/join with:

Customer Service Representative, Darlington

col-narrow-left

Client:

Northgate Vehicle Hire

Location:

Darlington, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

cb15f150021c

Job Views:

24

Posted:

12.08.2025

Expiry Date:

26.09.2025

col-wide

Job Description:

Benefits include exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Wagestream - A free financial wellbeing app that offers control over your pay, savings, financial advice, and shopping discounts.
Family Friendly - Enhanced maternity and paternity leave, fostering, and adoption leave, plus support for dependents and parental leave through our Works Perks.

Role Profile:
Our purpose is to keep customers moving smarter. Every team member plays a crucial part in this, whether on the frontline or in back-office roles. You will be at the core of our operations, ensuring excellent customer service and operational efficiency.

Frontline - As the first point of contact, handling bookings, complaints, and inquiries via calls, emails, and chat, managing customer expectations and delivering great experiences with confident communication and teamwork.

Customer Support Administration - Supporting operations through compliance, record keeping, data entry, and trend analysis, mainly via email or chat, emphasizing clear written communication.

We support your development with engagement initiatives and career progression opportunities within our department and across the wider business, including finance, sales, and branches.

About you:
You are customer-centric, detail-oriented, IT literate, eager to improve processes, effective in communication, team-oriented, curious, resilient, and proactive in delivering exceptional service.

About Us:
With over 60 branches nationwide, we are the UK’s largest light commercial vehicle rental provider, committed to keeping people and businesses moving, and part of ZIGUP, a leader in mobility solutions supporting the UK, Ireland, and Spain.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.