Customer Service Representative

Northgate Vehicle Hire; Darlington; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading vehicle rental provider in the UK seeks a Customer Service Representative in Darlington. The role involves direct customer interaction, assisting with bookings, and providing exceptional service. Applicants should be detail-oriented, communicative, and eager to learn while contributing to team success.

Benefits

Exclusive employee vehicle-leasing schemes

Discounted repairs

Reduced weekend car and van hire rates

Wagestream financial wellbeing app

Enhanced maternity and paternity leave

Support for dependents and parental leave

Qualifications

• Committed to excellence and continuous improvement.
• Desire to learn new systems.
• Curious, resilient, and dedicated to exceptional service.

Responsibilities

• Assist with bookings and resolve customer complaints via phone, email, and chat.
• Support operations through compliance, record keeping, and data entry.

Skills

Customer-centric

Detail-oriented

IT literate

Effective communicator

Team player

Job description

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Customer Service Representative, Darlington

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Client:

Northgate Vehicle Hire

Location:

Darlington, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

cb15f150021c

Job Views:

4

Posted:

02.07.2025

Expiry Date:

16.08.2025

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Job Description:

Benefits:

• Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
• Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice, and offers discounts on shopping.
• Family Friendly - Enhanced maternity and paternity leave, fostering, and adoption leave. Support for dependents and parental leave are covered in our Works Perks.

Role Profile:
Keeping customers moving smarter is our purpose. Every team member plays a crucial part, including you! Opportunities exist across front-line and back-office functions, core to our operations, ensuring customers stay on the road with excellent service.

Frontline: As the first point of contact, assist with bookings, resolve complaints, and answer queries via call, email, and chat. Bring passion for customer experience, confident phone skills, and clear written communication to meet customer needs and support our One Team, One Mission, One Outcome goal.

Customer Support Administration: These teams support operations through compliance, record keeping, data entry, and trend analysis. Most interactions are via email or chat, focusing on written communication skills.

We support your development with engagement initiatives and career progression. Over 90% of our team have earned promotions, with opportunities within our department and across Northgate, including finance, sales, and branch operations.

About you:
- Customer-centric, committed to excellence.
- Detail-oriented, ensures high accuracy.
- IT literate, eager to learn new systems.
- Passionate about continuous improvement.
- Effective communicator, both written and verbal.
- Team player, builds strong cross-department relationships.
- Curious, resilient, proactive, and dedicated to exceptional service.

About Us: With over 60 branches nationwide, we are the UK's largest light commercial vehicle rental provider, committed to keeping people and businesses moving. Part of ZIGUP, supporting customers across the UK, Ireland, and Spain. Join us to unlock your potential in a dynamic industry and thrive in your career.

We are: agile, experts, imaginative, reliable.

Keep your career moving, smarter.